UBS & UBS key4

UBS AG

About this app

This is the UBS Mobile Banking App for all our UBS clients (excl. the United States and Australia) who can benefit from these digital services.
Please note, that the available functionalities of our app may vary depending on your domicile.

If you live in Switzerland, you can open our digital product line UBS key4 directly via app:
• UBS key4 banking for your private banking
• UBS key4 business for the founding of an SA or SARL

Do you meet the requirements to use our Mobile Banking App?
• Smartphone with at least Android version 9.0, when opening an account with UBS key4 at least Android version 10.0
• You are client of a UBS Group company and benefit from UBS’s corresponding digital services.

How secure is our Mobile Banking App?
In short, UBS Mobile Banking provides state-of-the-art security.
How? Our security concept protects you fourfold. We uniquely identify you with the Access App or Access Card. By defining security settings and activating real-time notifications, you can increase security even more. Furthermore, we use artificial intelligence to check certain transactions for irregularities. And we help you use the internet safely – see our security recommendations on ubs.com/security.

Further information:
UBS Switzerland AG and other non-US subsidiaries of UBS Group AG have made the UBS & UBS key4 Mobile Banking App ("App") available exclusively to existing clients that benefit from these services with the exception of US and Australian clients.
The fact that the App can be downloaded from the US or Australia and/or any other country’s App Store does not constitute a solicitation, offer or recommendation to enter into a transaction, nor is it to be understood as a solicitation or offer for a client relationship between the person downloading the App and UBS Switzerland AG or other non-US subsidiaries of UBS Group AG.

Ratings and reviews

Once good; now terrible. The app keeps crashing, both on my phone and on my desktop computer. Troubleshooting methods don't always work, and contacting a human - as opposed to a useless chatbot "virtual assistant" - is impossible. Today, I submitted a help form for support with the "make payment" option, which keeps crashing, and got an error report when I submitted the form too. Sick of how glitchy the app has become and now looking into changing banks.

This app is really really Bad. Updates at least once per month, if there is a new one you have to install it or it won't work. Sometimes after a new update it just will not work anymore.. Sometimes I have to enter the payment Datas 4, 5, 6 times until it finally works. It crashes all the time! This is just humiliation ritual.. Avoid!

Outdated products, exorbitant prices and fees, zero customer service. They were blocking my transfers, causing me financial issues and frustration. Had to call and beg them, they were transferring me around, no1 introduced themselves while they ask personal information. Feels like you're dealing with mobsters. Slow and sluggish apps - they're too cheap to pay for proper IT. It's just a matter of time and they will end up like Credit Suisse. UBS is nowhere close to a fintech bank like Revolut.

What’s new

Small improvements and bug fixes.