Store App–Klarna for Business

Klarna Bank AB (publ)

About this app

Available for our partners using Virtual Shopping, the Store App allows store teams to connect with online shoppers.

🥇 Bring the best of in-store online and create experiences that convert. Reach shoppers wherever they are, whether shopping online from the office or from the couch. Help them out when they need it, give them personalized advice and boost your sales.

💬 Share your expert recommendations via Messaging and Video Chat. Go available to accept incoming requests from online shoppers, and chat via text or video. Show off how the products really look, and see what they've been looking at to tailor your recommendations.

🛒 Give shoppers confidence to checkout. Answer questions, show shoppers what they're interested in before they buy, and find other products they'll love. That's how you'll give shoppers the confidence to make the purchase.

👥 Keep in touch with shoppers. It doesn't have to end after one chat! Invite them to join your exclusive Contacts. Keep the conversation going, send them updates, and more recommendations. Set reminders to make it easy to know when it's time to follow up.

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✨ What is Klarna Virtual Shopping? ✨
Virtual Shopping connects people with people. Shoppers that use Virtual Shopping say their favorite part of the experience is the human connection it creates. Merchants can give shoppers that in-real-life experience by bringing the human element online, using brand experts to inspire shoppers and give them confidence to make purchase decisions. Virtual Shopping empowers brand experts to bring their authenticity and expertise beyond the walls of their local store to millions of shoppers online.

Ratings and reviews

After repeated issues with the app, and multiple reinstalls, support just ask me to update. If I've had to reinstall multiple times I would be on the most up to date version of the app... It seems to be more unreliable as time goes on, I am forced to use this app while working from home but it is incredibly disappointing, and I wouldn't recommend other companies using Hero's services.

After using this app for approximately 9 months I can honestly say that this app is still half bake and far away from being complete. It's a great concept but the app is clunky to use, slow, and is still lacking basic features like being able to customise your notification sound. One day it might become great but currently after all this time its still not even half way there. I would certainly not pay a cent to use this app in its current form.

Great idea..... But if we are to be able to and be expected to converse with our clients properly...... PLEASE ADD STANDARD AUTOMATIC.....CAPITALIZATION AND PUNCTUATION. I have to proof read and EVERY SINGLE SENTENCE OF EVERY SINGLE CHAT.... I have to go back and proof read and add proper punctuation and capatilization to all my text to speech and even hand typed text. I think this should be standard if fluency and efficient communication is expected!

What's new

The latest version of the Store App focuses on improvements to the Contacts list. Now you can organise and personalise your Contacts by adding custom tags, as well as having dynamic tags for quick insights into metrics such as recent activity and total spend.