Brook Ervin
So far, not great. I just downloaded the app because the website isn't working, and it looks exactly the same. It's the same screen that just sits and pretends to load your info but never actually does. I can't change, view, or update anything, and talking to someone on the phone is a joke. It will just hang up on you if you keep trying. Blurry picture quality and slow speeds. Can't wait to switch providers.
4 people found this review helpful
Susanna Gross
This is a mostly broken app that can occasionally be useful. The first two times I ran it it merely vectored me to the website, and suggested I install it. The third time it asked me to approve terms of use. It showed me the WiFi tab at the bottom and I was able to see a few percentage use figures for connected devices, then it crashed, I got a white and totally unresponsive screen. I'm running Android 9 on a Moto G7 Power. I killed the zombie with the task switcher. The fourth time, crash
42 people found this review helpful
Viasat, Inc.
3 December 2020
Thank you for bringing this to our attention. Your feedback has been forwarded to the developers to look into this further.
Laura Hooter
- Flag inappropriate
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Update: still having issues. The app is unusable for me and has been for months. Reinstalling does not help. Suddenly having issues. It tries logging in and then says "oops" and gives me the option to retry or log out and sign in again. Tried uninstalling and reinstalling but still the same issue. Disappointed because I rely on it to keep up with usage.
71 people found this review helpful
Hi Laura, are you still having issues logging in? If so, please contact us at viasatlistens@viasat.com with your account details and internet connection information so we can assist you further. Thanks!