My BASE

Telenet Group

About this app

BASE mobile, Internet and TV in your pocket

Managing your BASE products has never been so easy. Gain full control over your mobile and internet usage, consult and pay your bills with one tap, choose your favorite channels for BASE TV on the go, optimize your limits, usage notifications and find answers to all your questions in the My BASE-app.

Most loved by our customers

• Check your mobile and internet usage
• Consult and pay your bills
• Select favorite channels for BASE TV
• Set and optimize your limits, usage notifications and options
• Manage multiple BASE accounts simultaneously
• Compare your mobile plan and switch to a plan that suits you better
• Top up your prepaid card or someone else's
• Have full access to our support channels
• Order and activate a new BASE SIM or eSIM, when and wherever you want.

General conditions

The My BASE-app is only accessible for BASE customers via any internet connection. The app is free to download and use. The price for the data usage depends on your monthly plan or prepaid card.

Ratings and reviews

Why cannot I always stay in the app?? why do I need to log in regularly and do this via a web browser before actually being accepted in the app? Moreover, some options cannot be added to my monthly plan via the app: I still had to go in a physical Base store. Plus, you asked me in the app today to give feedback and I could not submit it because your "submit" button was actually placed too low and to the right, practically hidden under my square android button with wich I navigate my open apps...

I selected the box to block all premium numbers, then I receive a message telling me I reached my out of plan limit... Nice job base, now I have to pay for a non working app, and yes, when I try to mark the box again, it says "oops, an error occurred, try again latet"... discusted to be honest A great feature that should of have worked and on which I relied, just gave up on me like so, really disappointed...

This company is an absolute fraud , last time they charged me 80€ and i had a subscription of 15€ I didn't pay it and contacted support for a month and then they released it was an issue from them , Now after everything they charged me again for 60€ and my subscription is 10€ !!!! They keep giving random fake bills with extra charges Am not paying again and now i am cancelling this scam company, please staay away from it , the the support is very terrible and just answer you with robotic answers

What's new

At BASE, we are constantly improving the My BASE app. This version contains a brand-new welcome screen in which you can easily and intuitively choose what you want to do in the app: log in, become a customer, activate a SIM card or set up a login. We also made the FAQ’s more accessible and improved the user experience of some services and fixed some bugs too.