Laura
If I could rate this app as a 0, I would. Even trying to leave this review I'm having issues. Where I work we use this app. From the beginning of the year I have been trying to get signed in. Currently, I am signed in on the website on 2 computers. When I use my login info on this app, it tells me I have missing credentials and I cannot get around it. Even tech support didn't fix it. I give up
ActiveHealth Management
11 July 2022
Hi Google Play user, thank you for your post. We understand this is a frustrating experience. Please call us at 888-588-8741 with your full name and we get get you logged into the app. Thank you.
Carolyn
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This app is unusable. It freezes no stop and once you finally navigate to the page you need, it gives you an error. I uninstalled and reinstalled, I tried using it on data and three different wifis to no avail. Save yourself the strife and don't bother. Edit to the reply: I know how to navigate to the page. It's just that the app continuously crashes and errors out on the page I want.
6 people found this review helpful
ActiveHealth Management
29 January 2024
Hi Carolyn, thank you for your reply. Can you contact us at 888-588-8741? We'd like to identify where the error is occurring. Thank you.
Sharon Roberts
The app is clunky and not easy to use. It's also glitchy and buggy. But it works ok. My biggest annoyance with it is the content of the coaching. My company has been using the program for 3 years. You get a discount on your health insurance for reaching a certain level on the coaching. Thre problem is, to reach that level you have to repeat things you've already done - there just isn't enough to get there without repetition. Now that this is the third year doing it I'm quite bored.
15 people found this review helpful
ActiveHealth Management
23 April 2021
Hi Sharon, thank you for sharing this information with us. We've remedied some issues and we're working on more fixes. We're currently planning on updating our content. If you'd like to gives more feedback, please use this email mobilesupport@aetna.com. Please put Google Play Reviewer Sharon Roberts in the subject line. Thank you.