A Google user
I am contacting the scale company today 12/26/2018) since their "app developer" is unresponsive. I wonder how they'll feel about their scales not being usable as sold, because the developer isn't fixing issues OR responding to emails. I have not been able to use this app or the scale successfully since December 1st (2017). The memory is full and I can't upload download the information. It no longer pairs with my phone. I tried emailing the support group and never got an answer and now I've tried leaving a voicemail at their 800 number. Please fix this!
10 people found this review helpful
A Google user
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Rubbish , now the clocks have gone back I have no way to connect to my watch from my phone and the app won't let me connect to it , it used to be a pain to get it to connect but it was possible after a lot of work but now , no it's impossible , yes I synced it properly , no I didn't connect it using the phones app for bluetooth and weirdly when you try to connect using the app it switches off my wifi instead !?! Random
22 people found this review helpful
Tamas Petkovics
I had similar problems like mentioned here, that my Nokia 8.1 Android phone was not connecting to the AICDSCALE1 Bluetooth scale. The troubleshooting and the FAQ on the website does not really help with the turn off, reset the phone and scale, turn off/on Bluetooth recommendations. But actually after multiple tries I managed to make it work. My solution was to go into Android settings > Apps & notifications > See all apps > pressing the ... menu and show system > and in that list for all the Bluetooth, Bluetooth MIDI Service and Crane Connect app I did a Clear Storage and Clear Cache options. After this I relogged with the Crane Connect app, and it worked, it was able to connect to the scale finally. FYI I did not allow the app to access phone, contacts, SMS, files, media etc. but allowed the location service and Bluetooth access. Maybe the location is required as well for it to work. After this long torment of trying to connect to the scale, actually the apps seems to be pretty OK at first glance, it is easy to use and works well.
14 people found this review helpful