![](https://play-lh.googleusercontent.com/a-/ALV-UjVPTDbwDlG3NCPLp9tAO38D4FvXwkSR3MmIk2KPnPYNhRrNpysn=s32)
S. Kalyn Buckner
I haven't been able to use this app at all!! Even though a Cricket wireless employee recommend it, but at almost $27 a month - I don't reccomend this app to anyone. I was supposed to be able to "fix problems" on my phone, tablet and laptop, but if it won't even open, it's useless, and I want a refund!!!!
![](https://play-lh.googleusercontent.com/a/ACg8ocJg79TdRAskmgOh0tkLhO94KRx5ZQSQ6z4UO0GoTUDEBg0NSQ=s32-mo)
Kelly
I ordered a tablet for my son and bought this warranty for it, all from Amazon, knowing how destructive he can be. After about 6, 7 months, he damaged it, and after returning with a pre paid shipping label, the next morning, I had my money to purchase a new one with no issue. The app worked a lot better than trying to do it on the web. The process was pretty easy and fair. I am extremely pleased with this company's warranty, speed, and ease. I would definitely recommend this warranty and app.
3 people found this review helpful
Asurion Mobile Applications, LLC.
15 July 2024
Thank you so much for your review!
![](https://play-lh.googleusercontent.com/a-/ALV-UjX2L5EasYNEvrHmXAoOFlgu_zA1Qfe9yzs_0J62C9XMNUQpRqm0aQ=s32)
Jay B.
Absolutely Horrible! So confusing when trying to make a claim. Then when you find where to go you get sent to a page that says "There was an internal service error." Website isn't any better either, always gets stuck on the upload of drivers license. How about we go back to going to the store and filing claims! That works so much better than a failing app and website. Have been on phone with customer service more times than I care to count.
22 people found this review helpful
Asurion Mobile Applications, LLC.
18 April 2024
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at Https://www.asurion.com/appsupport/. Thank you.