Coway IoCare

Coway Co., Ltd

About this app

Coway smart management solution, Coway IoCare.
IoCare is an IoT-based care solution for observing and diagnosing customer’s daily life.

[Key Features]

# Real-Time Monitoring
The IoT air purifier can monitor indoor/outdoor air quality.
The IoT water purifier can monitor water usage information and safety management service status.

# Convenient Control
You can check and control the product anytime and anywhere.
Also, you can voice-control the product with a voice recognition speaker.
Furthermore, IoCare service is being developed to be capable of AI-control to activate smart clean mode of air purifiers in advance by predicting indoor air polution level based on AI reinforcement learning process.
(Voice control/AI control is supported only on some air purifier models)

# Analysis Report
- IoCare provides analysis reports based on the usage history of IoT products and propose customized diagnostic solutions through big data analysis.

# Smart Notification and Product Management
- IoCare provides various contents for optimal product management, including smart diagnosis notifications and consumable replacement cycle guidance.
 
[Operating Environment]
Some mobile devices may not be supported.
- IoCare supports Android 7.0 OS or later

[Notes]
- IoCare service may differ by product specifications.
- IoCare service may be different for buyers or non-buyers.
- IoCare service is available only when the IoT product is connected to Wi-Fi.
- Coway products supports only 2.4 GHz of Wi-Fi (5 GHz is not supported).
: If the router provides both 2.4 GHz and 5 GHz and 2.4 GHz is disabled, make sure to enable 2.4 GHz in the router’s setting.

[OS Permissions]
※ This app requires the following permissions to provide services.
Even if you do not allow optional permissions, you can still use the service.


- Storage(photos and videos, music and audio): Update contents
* IoCare does not access your photos, videos, music, or audio files except for app updates.


- Phone: Calling the customer center
- Notification: Receive push message
- Location: Wi-Fi control for Wi-Fi setup of the product, Provide external air quality information (product's location and your location)
- Camera: Scan barcode for add products
- Local network: Device connection for product pairing

[Supported Products]
< For Korea >
- Water purifier : C(H)P-7210N, C(H)P-8200N/ 8210N/ 8310L, C(H)P-3140N, CHP-5610N, C(H)P-481L/480L, CHP-482L, C(H)P-321N/320N, CHP(I)-390L, CHP-470L, C(H)PI-7400N, C(H)P-7211N, C(H)PI-5810L, NOBLE water purifier, Icon water purifier
- Air purifier : AP-1521/2021/3021, AP-1515D, APMS-1516E, AP-0818A, AP-0119R/S, AP-2219K, NOBLE air purifier
- Bidet : Double care bidet(BAS37/38-A/B)
- Mattress : BEREX Smart Mattress S5, S7
- Others: NOBLE dehumidifier (AD-1221E), NOBLE Humidifier (AM-1421G)

< Outside of Korea >
- Water purifier : Aquamega 200
- Air purifier : Airmega 250S/300S/400S, Airmega AP-1512HHS, NOBLE air purifier

Ratings and reviews

Invasive permissions required to use app. The app should NOT NEED THESE INVASIVE PERMISSIONS TO OPERATE an air purifier. 2 star because the app actually operates as intended. I got it to work without the permissions but now they are being persistent for me to turn them on... over aggressively. I used to be able to use the app w/out the invasive permissions. Now, the app will not advance to my required menu without invasive permissions turned on all the time. Good thing I can still return it

Dysfunctional app that doesn't work correctly from the start. It has a setting to link your account from Google, and when you select this it then asks you to enter user ID and password for their site. Very suspicious. It won't connect to my Wi-Fi after more than a half dozen tries. Finally it wants access to your photos and files, notifications and to be able to make calls or you can't use the app. These are some major privacy violations and I recommend uninstalling this app immediately.

We had our purifier for months without using the app because we couldn't connect to WiFi with it. After reading other reviews we put our phone in airplane mode, then the setup worked. Why can't this be noted in the app to turn on airplane mode, (or just fix the bug in the first place)? The app itself works as described. You can control the models and fan speed.