Michelle Rogers
I am tech challenged. I haven't used my frame, except the original setup about 2 years ago. Evidently, it was offline and I couldn't find the remote. (I had even forgotten it came with one.) I used the Chat service. Martin resolved my issue in just a few minutes. Easy peasy and I have another remote being shipped to me. Thank you, Martin!
6 people found this review helpful
Aaron Schlaegel
It often works too upload photos both via "send to", and searching. Unfortunately, the app also frequently fails at uploading and the only choice is to upload again. Another issue is it seems the service supports videos but the Android app doesn't support "send to" for videos or searching for videos.
2 people found this review helpful
Avis Russell
As I was setting up my frame after not using it for a couple of years, Nixplay staff was most helpful in replacing my missing power cord, helping me get my app. running properly, and retrieving my photos from archives. When I had difficulty seeing my pictures on the app/computer, Joe was most helpful correcting the problem. Thank you very much!