![](https://play-lh.googleusercontent.com/a/ACg8ocK-k6QgZs4fsq1ecNg6E_W5rHz8VWEsA1HBOWHVnGeT95B5CA=s32-mo)
Lindsay Friend
- Flag inappropriate
- Show review history
There are so many bugs with this app. My latest complaint is the videos. When I launch a video, it only shows up on 1/2 the screen, so I can barely see the product I'm looking at. Edit: The previous issue seems to have been corrected, but now my issue is loading my "love" list. It simply won't load. I keep getting an error message. I'm also having issues looking at my "bag" and submitting orders. Just all around too many bugs. The app is practically unusable.
23 people found this review helpful
Jewelry Television
14 July 2023
Thanks for your feedback. We do apologize about your experience. We’d like to know the details of the problem you mentioned. Please send the details or screenshot to customerservice@jtv.com. We'll pass it along to the correct department to help with your issue.
![](https://play-lh.googleusercontent.com/a/ACg8ocK1JwjDfGW83oTjuo4lMvNUIFfUSuOJ3DaLJyjnSQj-ZpJdbg=s32-mo)
Loretta Shuffield
The only problem I have is, when I try to narrow my search, if I touch the screen it goes back to the first page. Also, why do you WASTE your 18kt gold on wrapping it around silver? I would LOVE to see some gold, or better yet "higher grade" gold used for a ring. Quit wasting it trying to cover up cheap silver! I can't wear silver, it turns black five seconds after I put it on.
6 people found this review helpful
Jewelry Television
9 April 2024
Hi Loretta, we are sorry to hear that. Please share the screenshot of the error page at customerservice@jtv.com to enable us to assist you further.
![](https://play-lh.googleusercontent.com/a-/ALV-UjWpkmVT6TX7T-zgloBB1F6y9aamabtDrXgC78MQvsn4ooPX7YGH=s32)
Kaitlyn Nicole
This app needs a serious update. It's extremely glitchy. I've been trying to leave a review on a bracelet for ten minutes. It freezes up and doesn't let me do anything, so I have to shut down the app and reopen it, which means retyping my review from scratch. When I search for jewelry, it freezes up, and again, I have to shut down and reopen the app, completely losing my place. Also, when you search and go to the next page, it starts you at the bottom or somewhere in the middle. Needs fixing.
47 people found this review helpful
Jewelry Television
14 September 2023
Thanks for your feedback Kaitlyn. We do apologize about your experience. We’d like to know more the problems you mentioned. Please send the details or screenshot to customerservice@jtv.com. We'll pass it along to the correct department to help with your issue.