Travis Lee
Major issue where if you purchase via credit or debit card and you are on a slow data connection, the app will charge you for the ticket, but you will never receive the actual bus pass due to the app timing out. 1st time the issue was fixed, 2nd time I got no response to my email about the issue. I don't understand how if my data connection is good enough to stream music, it's not good enough to receive an Authentication handshake confirming a successful payment @ .25mb at the most. Disappointed
2 people found this review helpful
Modeshift Inc.
19 June 2024
Hello, thank you for the feedback regarding the LCTA mobile app, if you have any suggestions, concerns or questions, please don't hesitate to reach out to us at support@modeshift.com Our commitment is to deliver the finest user experience, and your feedback holds great importance to us. Thank you for being a valued user.
Sarah Riviello
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App stopped working. When I click on the app, A white screen with a red rabbit pops up that says "ahhhh! Something went wrong". Tried restarting my phone, checking for updates on the app and my phone, even uninstalled and reinstalled the app. Now when I click on it, the same rabbit screen appears and it doesn't let me sign on. This app is my lifeline cause I take the bus almost daily. Tried emailing company but received no response yet
Modeshift Inc.
18 April 2024
A quick reminder that we have released the new version of the LCTA SmartPay app 1.0.286 available April 13th via the google play store. The latest released version will fix any of the issues you may have experienced. If you are happy with the service please let us know in the rating above. Additional questions? Email support@modeshift.com
jason franciose
It's broken every time I try to do anything it rests and I am logged out. It won't let me log back in and this is how I get bus passes and tickets. I am very disappointed that it just happened. And my wife has the same phone but doesn't have the same problem.
Modeshift Inc.
1 October 2024
Hello. We have recently released a new version of the LCTA SmartPay app. At your earliest convenience please
log out and update your currently installed app to the latest version. If you have any further questions or issues please reach us by emailing support@modeshift.com or through the feedback section of the mobile app. Thank you.