![](https://play-lh.googleusercontent.com/a/ACg8ocIp0GKLlksJKiQ1yggDbaTvc3VGfIyLBaRojCt0kOV9_j8A0A=s32-mo)
Christopher Gilmer
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I had to jump through several hoops to verify my identification, address, etc. I tried to send a test transfer of $10 from my small, local bank, and it failed. Okay, so I tried my main bank account, and the app said the transaction was successful. Wonderful. Ten minutes later, the $10 was back in my account, and the transfer read, "canceled." I tried it again with the same result. Most of my credit cards are refused outright. I don't understand 😕. Edit: I was hacked while in the app 🤕
2 people found this review helpful
To ensure the security and integrity of your transfers and of our members, you will need to follow the steps and provide the requested information as you progress. It appears that your verification was not authenticated, leading to a failed transfer. It's unlikely that you were hacked in the app, kindly reach out to our support team.
![](https://play-lh.googleusercontent.com/a-/ALV-UjUBsDjRectLC-qHDUhfZaHL-UOY4hLVmdE5m8n2ZLeTfIcEoM4=s32)
Riliwan
Fair rate, quick transaction, good customer care relation, and more. I can only ask them to try maintain this level of accuracy and goodness.
17 people found this review helpful
You just made our day, thank you for the 5-star rating! Your rating serves as a strong motivation to continue delivering excellent service and exceeding your expectations. Stay tuned for new features coming your way!
![](https://play-lh.googleusercontent.com/a-/ALV-UjU-CUNodPU5ASZ91i54IZQeko-6yHqIpKyeDk1ZLpbnzv1TB1omsg=s32)
Steve Junior
Very good, when it works. Often, I have had to uninstall it and reinstall it to get it working, without success. The "Purpose of transfer" dropdown does not show any option, and you can't proceed to transfer without choosing the Purpose! Several attempts for Support via chat does not get any response!
12 people found this review helpful
Thank you for your rating. It's unfortunate, I will also have this checked by my support team. Meanwhile, you can still try to process your transfers via our website as an alternative to the issue you are facing. We are active throughout our support channels, may we also suggest you to try writing to us or contacting via social media.