A Google user
I have the galaxy s8, took a while for Resound and Samsung to work out connectivity between the app and the hearing aids. Once the app included S8s, everything was fine. Unfortunately, for the past few weeks, I can't get the app to sync with my hearing aids. I can pair them, but somehow beyond that, the app can't get data info from the aids to be able to use the app. My audiologist can't understand why this happened. I know that I need to get on the phone with Resound to work it out .
12 people found this review helpful
A Google user
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all of a sudden stopped working with latest version. I am running Android 9.0 on a Samsung note 9. it was working after my system android upgrade. but has stopped and goes into demo mode now after the app update. **Edit. Dropping the previous 3 stars to 1. This update is not at all a very good layout or functional user improvement. the previous look and layout was much easier to navigate between different programs and then their volumes and features. The app going into demo mode was fixable
25 people found this review helpful
Hi,
Thanks for your comment.
We have changed the UI and flow to our new app layout, which was created from user studies. We are sorry that you don't like the new UI. We believe in the new UI.
br
app support
A Google user
I am using this app on a Samsung S8 and it pairs well with my Linx2 hearing aids. But the "About the App" says its functionality is supposed to provide "notification of battery and connection status." I cannot find where it provides any clue about the battery status. Anyone else find this? I don't dare wish for streaming audio if this basic feature is missing.
7 people found this review helpful
GN Resound
11 January 2019
Hi Patricia,
If you navigate to the menu in upper right corner you should see a button called connection, if you press this button you will see the connection status, and if one of your hearing aids has low battery you will get a warning in here as well.
Please let us know if you have other questions or issues with the app.
br app support