Vianet

Vianet Communications Ltd.

About this app

Vianet Mobile App is a self-service tool for our Customers.
Vianet Mobile App allows our customers to manage their services, request for support, renew and make payment, order ViaTV, refer to get rewards and much more.
Here are what you can do with Vianet Mobile App and why it’s essential for Vianet customers:
Easily reach out to us for query or support:

- Create a ticket, view status updates and chat with our customer care team

- Check your connection status to check your device status, account status, optical power and incidents


Receive quick notifications from Vianet:

- We notify customers using Vianet App regarding any network issues, maintenance, expiry alerts, offers and more. Download the app to stay connected with us.


Get rewards:

- You can easily refer using the app and get rewarded for each referral

- You can use the app to claim or use your reward points.

Easy Billing & Payment:

- View pending or past bills

- Pay your bills online

- Renew your services with a press of a button


Manage your account details:

- Stay on top of your expiry date and package details

- View your data usage

- Update your contact information

- Upload your necessary documents


Control your service:

- Control your WiFi Router settings such as changing password, monitor the

devices connected to your WiFi, change your WiFi Channel and much more


Manage Accounts:

- Add, edit and delete multiple accounts and view multiple service status using same platform via switch user feature

Ratings and reviews

There are several bugs in this app. For example, when I try to block some devices, it shows that the device has been added to MAC filtering, but it does not appear in the blacklist option, and the blocked device can still access the internet. I reported this issue earlier, and although it was solved temporarily, the same error reappeared after a few hours. Additionally, the option to hide the SSID does not work at all. Even after attempting to hide my SSID, it is still visible on other devices.

It used to be good, and the service was reliable, but in 2082 it started failing frequently. They now charge extra for almost everything, and the constant fiber breakage issues never seem to be resolved. Within one month they have come to fix the router for 3 times and said connector should be replaced each time and i paid 150 for that each time and On top of that, the maintenance staff are rude. Once my current internet plan ends, I will never use this ISP again.

Worst internet service provider * Extremely Unreliable Service: The internet was constantly down due to "fiber damage," with outages lasting 2-3 days at a time. * Useless App & Support: The app's support features are a joke. It offers no real-time help and cannot resolve serious issues. * Worst Customer Service: We have been waiting over four months for device refund. Don't give back the device. Conclusion: Do not be fooled by this app. It is a digital reflection of an unreliable service.

What’s new

Safe browsing feature added
Bug fixes and improvements