HelloRide

HelloRide

About this app

HelloRide is your ideal choice for a carbon-free journey. You can unlock our bike nearby with only one step by clicking on 'Scan The Ride'. Our service has helped riders in 460 cities worldwide travel 24 billion kilometres. As a leading mobility platform, we are always on the way to providing better service.

Ratings and reviews

The main point of using this app are the rewards for checking in. They are just so darn good! Giving a total of 11 days for free for checking in 30 days straight. Not even anywheel could compete against this! I could find a bike in under 3 minutes so I can say deployment is good. However the gps is quite awful, sometimes asking me to pay the relocation fee, I'd move the bike somewhere else. Also, I need to click unlock multiple times in the app to get it to register, which is quite frustrating.

I notified them multiple times about a parking spot that is not located in the right place on their map, but they don't do anything. I even filled out their dedicated form for it because their staff needs to be told through a specific form, as if they really want to do nothing.

Not a good experience being first time customer. DL the app and register, next step scan and ride. Done riding scanned to end ride, then only the prompt icon to register for the different passes appear. since I see the 30days pass was very practical for me then I purchased it. unnecessary cost for a start. The prompt icon should appear when customers are about to register their account. Contacted their WS, only to receive an apology and will feedback the matter to their team for improvement.