IT Glue

IT Glue

About this app

Stay on top of your clients’ business anytime, anywhere.
The world’s leading IT documentation platform at your fingertips—wherever you are. Now reimagined for an even better mobile experience.
Empower your onsite techs and service your clients more efficiently from anywhere with IT Glue Mobile 2.0. With an enhanced interface, streamlined workflows, and powerful new tools like pinned assets and faster file management, your technicians will stay more productive than ever.

Key Features:
• Pin frequently accessed assets for quicker access to the information you use most.
• Improved barcode and QR scanning for faster asset searches and updates.
• Take and upload photos or files more easily than ever with a simplified attachment workflow.
• View and edit passwords as well as access configurations, flexible assets, contacts, and locations—all from your mobile device.
• Use native mobile functionality such as click-to-call or launching maps directly from address links.
• Touch ID or Face ID for fast and secure access to the app.
• Fully encrypted end-to-end communication between mobile and web.
• Quickly audit password changes or manage them with ease: create, update, or delete as needed.
• Securely sign in with Multi-Factor Authentication (MFA) or Single Sign-On (SSO).
• Automatically generate secure One-Time Passwords (OTPs) in your documentation.

What our partners are saying about IT Glue:
“IT Glue requires no training and techs can jump in on day one to find and create documentation as required. I would recommend to anyone in the industry that wants to share knowledge.”
– Jeffrey Bowles, ACT 360, Barrie, ON

“This isn’t just a marginal improvement, but a significant improvement that has an impact on 1000s of user actions every single day."
– Simon Harvey, Head of IT and Business Systems, TSG, Newcastle, UK

Never leave your clients’ details out of sight. Download the app now!
You must have an IT Glue account and an internet connection to use the app.

Ratings and reviews

A clunky, buggy, slow, and overall frustrating experience to use. Even signing in is poor. It usually doesn't accept my password unless I hit the button to make it visible, and it forces reauthentication after an absurdly short time. In the app, the interface is poor, even something as simple as grabbing a Wi-Fi password takes 4-5 minutes due to slowness and errors. Two stars because it's technically functional, if only just.

Mostly useless app, needs a lot of improvement. Now the fingerprint feature does not even work. I even cleared all the data, signed back in and cannot turn it on. Only configurations, passwords, contacts, and locations are available in the app everything else you have to go to the webpage for. No offline mode so no Internet no nothing. App has not been improved since I signed up with ITGlue almost a year ago. Mostly I just login to the website and don't use the app.

Such a clunky app for something I use all day every day. A troubling disappointment. Search is absolute garbage. Doesn't find clients the mobile browser app finds or desktop. Logs me out after 5 minutes so I'm constantly needing to back in. Please, just use your browser over this, and consider a serious documentation platform.

What’s new

Version 2.0.1
- Fixed bug related to Configuration Types