Gia® by MVP

MVP Health Care, Inc.

About this app

24/7 VIRTUAL CARE THAT SAVES YOU TIME AND MONEY

Gia is available 24/7, so you can get care, help with a health condition, support to get healthier, or answers to medical questions whenever and wherever you need it. Even better, Gia saves you money. In fact, it’s free for most MVP Members. *

URGENT AND EMERGENCY CARE: Gia connects you to urgent and emergency care, including behavioral health care, in minutes. It’s the fastest way to find out if you need treatment or an in-person visit.

TEXT A DOCTOR 24/7: Text a doctor 24/7 for virtual primary and specialty care, provided by MVP’s partner, Galileo. Use Galileo for preventive care, medical questions, chronic conditions like diabetes, or prescription refills.**

SAME-DAY TREATMENT FOR HEALTH CONCERNS: Doctors are available 24/7, no appointment needed, through our partnership with Galileo. So you can get same-day treatment for nearly any health concern.**

BEHAVIORAL HEALTH: Manage your medications and get help with conditions like anxiety, depression, trauma, and others. Schedule virtual therapy and psychiatry appointments, no referrals needed. Connect via video chat with qualified specialists.
Members can also get help for urgent Behavioral Health needs within 20 minutes, no appointments or referrals necessary.**

--- FIND THE RIGHT IN-PERSON CARE

Gia connects you to lots of options for in-person care, so you can find the right care for almost any situation.

FIND A DOCTOR: Search for in-network doctors by name or specialty, or care facilities (like hospitals and urgent care centers) by name or type.

ESTIMATE YOUR COSTS: Estimate costs for more than a million health care services. Avoid surprise bills and find the most competitive prices (including $0 preventive care) for the care you need.

--- FAST ACCESS TO YOUR PLAN

Gia has lots of helpful information about your health plan, so it’s easy to stay up to date.

ID CARDS: View and share your MVP ID cards with doctors, family members, or anyone you wish.

PHARMACY SEARCH: Search for in-network pharmacies and set one as your primary.

DRUG SEARCH: Find drug costs based on your plan, formulary, deductible, and OOP maximum. Plus compare generic and brand name drugs, see options for mail order or in-store pick up, and find out whether your drug requires a prior authorization.

CLAIMS: See detailed information about medical, dental, and pharmacy claims.

DEDUCTIBLES AND LIMITS: See progress toward deductibles and limits for any member of your plan across current and prior plan year.

PAYMENTS AND BILLING HISTORY: Pay your premium, view your payment history, manage your wallet, and set up Auto Pay so you never have to think about paying your premium again.

PREVENTIVE CARE REMINDERS: Get proactive, personalized recommendations to keep you and your loved ones healthy.

BENEFITS OVERVIEW: Get an overview of your coverage, including medical, dental, vision, and pharmacy plans.

SECURE MESSAGING: Connect with an MVP customer care representatives without leaving Gia.

--- OTHER FEATURES

COMMUNICATION PREFERENCES: Update to paperless delivery or customize how you’d like to receive different kinds of information.

SECURE, FLEXIBLE SIGN IN: Three sign-in options make using Gia easier than ever.

HELPFUL HINTS: Helpful explanations are available throughout the app, so you don’t have to search for unfamiliar terms.

*Gia virtual care services are available at no member cost-share for medical plans, including qualified high-deductible health plans (QHDHPs) upon enrollment and plan renewal. Exceptions may apply for self-funded plans.

**May require a separate app download

Ratings and reviews

The app is difficult to navigate, doesn't always upload your pictures, kicks you back to the home page when you only want to return to the previous page, and asked a strange question as to what kind of pharmacy I have. Then the app couldn't find it - CVS, the only one in our small town. Don't you think it should have been able to figure that out, even if I had the wrong street address, which I didn't? Very frustrating experience after taking a dozen pictures and picking out the best four.

Service is very patchy. Says 20 minute average response....2 calls average over 1 hour. Skill of practitioners very inconsistent...first obviously not good. 2nd very good. First though posted the summary and 2nd didn't. Tried messaging yesterday and no response yet. It's all about delivering a consistent and customer focused service and this could and should be a lot better.

I used Gia virtual care for the first time to get an emergency refill of my daughter's medicine and the process was so smooth and easy. I submitted the request and received a phone call about 10 minutes later asking me to submit photos of the prescription bottle. Five minutes after that a provider called, we spoke and she sent the refill to the pharmacy. I would use this service again.

What's new

Enhancements to secure messaging and drug cost and pharmacy search. Plus, bug fixes across the app.