Sentara Health Plans
3.7star
699 reviews
50K+
Downloads
Everyone
info
About this app
The Sentara Health Plans mobile app (previously known as Optima Health) is a secure, convenient, and easy way to access important health plan information on demand – wherever and whenever you need it. The latest version comes loaded with new features and enhancements to make it easier for you to access the information and care you need, on the go.
Sentara Health Plans MOBILE APP FEATURES
Individuals and covered family members can *:
- Find doctors and urgent care centers
- View coverage and benefit details
- Access personalized wellness tools
- View and email member ID cards
- Access claims information, including in-network plan expenses, deductibles, and balances
- View user profile and update email address
- Access Sentara Health Plans contact information
- Manage your Communication Preferences
*You must be an Sentara Health Plans member registered on http://sentarahealthplans.com to use the secure features of the mobile app.
About Sentara Health Plans
Sentara Health Plans provides health plan coverage throughout Virginia. We offer a full suite of commercial products including consumer-driven, employee-owned, and employer-sponsored plans, individual and family health plans, employee assistance programs, and plans serving Medicare and Medicaid enrollees. Our quality provider network includes specialists, primary care physicians, and hospitals across Virginia.
Sentara Health Plans MOBILE APP FEATURES
Individuals and covered family members can *:
- Find doctors and urgent care centers
- View coverage and benefit details
- Access personalized wellness tools
- View and email member ID cards
- Access claims information, including in-network plan expenses, deductibles, and balances
- View user profile and update email address
- Access Sentara Health Plans contact information
- Manage your Communication Preferences
*You must be an Sentara Health Plans member registered on http://sentarahealthplans.com to use the secure features of the mobile app.
About Sentara Health Plans
Sentara Health Plans provides health plan coverage throughout Virginia. We offer a full suite of commercial products including consumer-driven, employee-owned, and employer-sponsored plans, individual and family health plans, employee assistance programs, and plans serving Medicare and Medicaid enrollees. Our quality provider network includes specialists, primary care physicians, and hospitals across Virginia.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection
Data isn’t encrypted
You can request that data be deleted
Ratings and reviews
3.7
687 reviews
# JMann
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August 28, 2024
***Update August 28, 2024 Login issues are fixed. App seems to work as intended. Thank you Development Team! 🙂 *(Old Review)*This app has potential but as of now Jan 03, 2024, it is currently USELESS!!! It keeps freezing the screen with error messages whenever you attempt to interact with anything on this app. You have to force close and try to log back in. So frustrating.
5 people found this review helpful
Sentara
August 28, 2024
Hello JMann, we are sorry to hear you are experiencing technical issues with our mobile app. You can email our member services team at members@sentara.com and include a screen shot of what you're seeing and they can try to assist you with any technical issues you are having with the app. You can also call them at 1-877-552-7401.
Amber E
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September 28, 2024
Trying to set up my account and it gets to the last step after I select my security questions it tells me I have no internet connection....clearly I do. I turned off and on wifi, restarted my phone, and gone through all the steps multiple times and it gets to the end and tells me the same thing....
1 person found this review helpful
Sentara
September 30, 2024
Hello, Amber. We are sorry to hear you are experiencing technical issues with our mobile app. You can email our member services team at members@sentara.com and include a screen shot of what you're seeing. They can assist you with any technical issues you are having with the app. You can also call them at 1-877-552-7401.
David
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August 28, 2024
I never received a card in the mail. My bills have an invalid subscriber ID. I can not reach a real person to get my member ID or anything. I am assuming fraud at this point and will seek real insurance for next year.
Sentara
August 28, 2024
Hi, David, we’d like to learn more about what’s going on so that we can help.
We are unable to discuss personal health information here. The fastest way to reach us is by calling us at 1-877-552-7401. If you are hearing impaired, please call our TTY VA Relay Service at 1-800-828-1140 or 711. Phone lines are open 8 a.m. to 6 p.m. EST M-F.
What's new
Various improvements and maintenance.