SFR & Moi

SFR

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About this app

With the SFR & Moi app, easily control all your Mobile & Box lines!

Track your consumption and bills

- Control your budget wherever you are, in France or abroad, thanks to detailed monitoring of your consumption for all of your Mobile and SFR Box lines
- View, download and pay your latest bills

Adapt your offer to your desires

- Manage your offer by choosing the package adapted to your uses
- Entertainment ? International ? Security ? Follow your desires thanks to the many options available
- Order your accessories
- Renew your mobile

Manage your contract with ease

- Consult alerts and important information on your lines directly from the home screen or from the notification center
- Follow the progress of your Mobile and Box orders or current after-sales service files as closely as possible, step by step
- Modify your personal, banking and administrative details (address, means of payment, contact numbers, etc.)
- Directly manage all your SFR FAMiLY benefits!

Check and troubleshoot your Box

- Check the status of your box 24 hours a day using the Line Status functionality and run a diagnosis of your box if necessary
- Benefit from priority contact with an expert technical advisor 24/7 after a Box diagnosis

Simply manage your box’s WiFi

For SFR Box 8 customers with Smart WiFi via “Manage my Smart WiFi”
- Easily personalize and share your network name and WiFi key, check the connection quality of your equipment
- Install your smart WiFi repeaters in the best locations for optimal WiFi coverage
- Enable/disable WiFi

For SFR box customers via Manage my WiFi (feature available for certain offers only)
-Easily access the interface of your box to control your WiFi
Find the answers to your questions

- Thanks to all SFR assistance and the SFR Community
- By email (go to your “Help” / Contact us section)


Free download and use in mainland France (excluding mobile internet connection cost depending on the SFR offer subscribed).
Application accessible to SFR customers with a mobile, tablet & key or ADSL/THD/Fiber offer.

Ratings and reviews

Zero customer service I have had nothing but trouble with SFR. My router was installed and there was no WiFi. For 3 weeks they denied it, then sent someone to fix it. I've now been charged 83.99€ for a service I've not been able to use. The app does not let me see the detail of charges on a bill and 'force closes' constantly. There is no option to contact via email with issues and the FAQs are useless. There is no option to change language settings either!!

Very disappointed by your services and network coverage. Less than 2 weeks of being a customer, it's a horrifying experience

Absolutely horrible experience. They charged me after I terminated my contract for the month after when I didn't even use it! They send emails about payment for a small amount but when you open the payment portal its a large one. Their dates and numbers do not match at all. They also have long periods of service stoppage. Please don't use sfr, its a large scam.

What's new

Chers lecteurs assidus du texte des nouveautés la nouvelle version de SFR &Moi est disponible. Téléchargez-la vite !
Des améliorations et des corrections ont été apportées afin de vous offrir une meilleure expérience client.
N'hésitez surtout pas à nous faire part de vos commentaires que nous lisons toujours avec attention.
Merci pour votre fidélité et si votre satisfaction est à son comble et que vous voulez nous soutenir notez nous 5 étoiles :-)
L'équipe SFR & Moi