TIMEX FamilyConnect™

Timex

About this app

Be There, Even When You’re Not . . . with the TIMEX FamilyConnect™ LTE-connected watch for Kids and Seniors.

-Two-Way Calling
Stay connected with voice calls to and from the watch with approved contacts set in the TIMEX FamilyConnect™ app.

-Real-Time Location Sharing
See your loved one’s location in real-time on a map in the app. Set safe zones in the app and get alerts when they enter or leave each zone.

-Voice & Instant Messaging
Communicate quickly with typed or preset instant messages or recorded voice messages.

-SOS Alerts
Hold down the SOS button on the watch to call the designated emergency contact and send an alert with location to the Primary account holder and all designated Guardians.

-Private Secure Network
No unwanted calls or messages. Your smartwatch can only communicate with approved contacts set in the TIMEX FamilyConnect™ app (optional setting for the Senior version).

-Expanded Senior Watch Features
For the TIMEX FamilyConnect SENIOR smartwatch, review heart rate, activity, sleep data and more to maintain a healthy lifestyle.

Ratings and reviews

After a couple of days, I still haven't been able to connect this app to the watch. The watch has updated and so has the app, but still no pairing. Without that connection, the watch is useless. I've been on the phone with both T-Mobile and Timex support already, but the best I've gotten is "we'll call you when we figure it out." I'd recommend holding out for a while until they get the bugs worked out. Update: the app and watch finally paired. Now we'll wait to see what real-world usage is like.

Still cant login to setup anything. Made an account for which i cant access. Reset the password, nothing. Tried again, nothing. Uninstalled and reinstalled the app, nothing. Go to create an account but says I already have one. How do you expect anyone to get anything done if you cant even login to the account? Why isnt there and web based version of this as well in case the app doesnt work? Very poor rollout of a system that parents are going to rely on and even worse, the kids relying on them.

The tracking sleep feature doesn't always work. Twice last week it failed to track even being in bed. I tried to access the app and couldn't log in. I have requested a reset link by email numerous times but am not receiving the email, although I'm notified it has been sent...and yes, I have checked my spam/junk folder. I uninstalled the app to try and start over but received a message the account already exists. Very frustrating.

What’s new

We continue to improve the TIMEX FamilyConnect™ app. This release adds the ability to sync activity, sleep and heart rate data to Google Health Connect.