Tufts Health Plan

Tufts Health Plan

About this app

Welcome to the Tufts Health Plan member mobile app for Commercial and Senior Plan members.
Once you complete the initial registration on your phone, this app will allow you to perform the following functions:
1. View Claims: including claims summary information, individual claim detail and your cost-share, if applicable.

2. View Plan Limits and Accumulations: including your plan’s specific benefit plan limits, such as deductibles, out-of-pocket maximums and visit limits.

3. View Cost and Benefits: including your plan’s specific benefits and detailed benefit types, such as routine medical services (e.g. immunizations or primary care), pharmacy or DME (durable medical equipment).

4. View Referrals: if your plan requires referrals, you can view them along with any limits.

5. ID Card: View, email or fax your ID card.

6. Provider Search: Quickly find network providers that participate with your plan

7. Treatment Cost Estimator: Get out-of-pocket cost estimates for procedures based on your health benefits and claims.
We designed and developed the app using input and feedback directly from our members. If you have suggestions for additional functions, we’d love to hear them! Call Member Services at the phone number listed on your Member ID Card.

Ratings and reviews

Every time I try to use the app to display my ID card, it says 'oops something went wrong' - of all the possible things to use this app for, that's like the one thing this app should do correctly no matter what. I have my phone, standing at the pharmacy, bring up the app so I can show my card and... Oops... Called tufts. They said to use the website instead because the app sometimes can't display your card. Seriously? Fix this!

Multiple attempts to register on the app with repeated error messages. Called 800 number on my card and they were completely unhelpful - told me to "just use a computer instead" (which I don't have easy access too) and were unable/unwilling to connect me with any IT support to help problem solve. Don't waste your time with the app or with going to customer service for help.

Only able to get it to work a couple times. The Login button is never available to click on, no matter how many times I enter my password. I have entered the same exact login info every time and more often than not the login button is not an option

What’s new

Various enhancements and bug fixes