A Google user
This thing really irritates me, sometimes it will be a few days behind on current balance. Which is mostly fine, except when I get errors quite often while trying to log in , when my name and password are pre-set in my phone, so I never have it to type it in, it's auto filled and never changes, and it tried to tell me "authentication error" or something.arrrhhhggg. you never know with this app.
5 people found this review helpful
That’s not good to hear and we want to learn more. If you’d like, call us at 1-866-4UMPQUA or send a secure message through online banking so we can review your concerns together. Please mention that you’re responding to an app review, too. Thanks!
A Google user
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logged in last night around 7 to discover all my accounts were gone. I was able to log on but clicking on accounts resulted in no accounts being displayed. all accounts gone! there was just a message stating that there were no accounts to be displayed. ive also had issues with new accounts not being added to online banking, log in issues, transaction searching and electronic check deposits. this is the final straw in a long line of issues with umpqua mobile banking. will be closing accounts.
3 people found this review helpful
Umpqua Bank
February 4, 2019
We’ll reach out by phone, so we can learn more, or feel free to call us at 1-866-4UMPQUA (1-866-486-7782) or send a secure message through online banking. Please mention that you’re responding to an app review, too.
A Google user
The app is fine. It sometimes works. Couldn't select menu options in drop down menus without it closing the drop down menu and selecting the wrong menu option. Uninstalled and reinstalled and it started working again. Camera sometimes doesn't focus properly when trying to take pictures of checks either. However, when it does work, it's very helpful since there are no Umpqua banks near me. Hey, Umpqua Bank, please open a branch in Oakland, CA. Then I don't have to use your mediocre app.
5 people found this review helpful
Umpqua Bank
April 15, 2019
Thanks for sharing. We’re constantly working to improve your experience and appreciate the feedback. We're addressing your concerns, thanks for sticking around as we smooth things out.