Al Sa
My trip was canceled, and no refund was received. After two weeks, I asked customer service for help, and they only admitted that they weren't aware of cancelation and then gone silent, ignoring all the upcoming questions
BusSystem.eu
September 30, 2024
We are very sorry that you had such difficult situation. Please provide your ticket or order number so that we can check and comment on the situation.
Mark Turner
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Absolutely a scam. Purchased bus r/t tickets from Sofia to Veliko Turnovo. Was promised a bus from one company, was picked up by another company with a very old bus. No wifi, no power, no bathroom, NO AIR CONDITIONING in 30°+ weather. Driver made random stops that weren't in schedule. Bus was late. Do not use unless you want the worst bus experience!
1 person found this review helpful
BusSystem.eu
June 26, 2024
Mark, can you give us the ticket number so we can check on your orders?
Elena Kozlovskaya
Very satisfied by this service, asking to change a ticket date and team making it without any problem in short time, thanks a lot!
BusSystem.eu
September 4, 2024
Your words are the best reward for us!