![](https://play-lh.googleusercontent.com/a/ACg8ocJk6gAAGlTFha75fzjX4RGCER-2D3c_Uzs9n1iFuwypg1O-XQ=s32-mo)
Stefan Eiler
The UL app shows completely useless connections with strange changes between busses, that take twice as long as the one and only simple connection with only one bus or train. Furthermore it doesn't show a lot of connections in the app at all, even though they do exist in actuality. Useless app and useless customer service that is blaming the customer for doing wrong when their information from different places is always contradicting each other. How I can I be sure which information to trust?
![](https://play-lh.googleusercontent.com/a/ACg8ocIi_W4hpvSn8UpQQTRYV7Tzz0u0mcT4kNHyiHAjpTooH-EUDAE=s32-mo)
August Broberg
Rarely need it. When I actually do it can take up to 20min to but a ticket due to errors, account removed, faulty server connection. Waiting for the bus now, i only know when it leaves because I was paranoid enough to screenshot yesterday. Today it is impossible both for me and my friend to find trips. "Oops, something went wrong". Also takes months to reply when being asked for money back when you are let off 10km away from your station and have to walk til midnight. Extremely bad experience.
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
Update 5 October 2019: latest update causes the purchased30 day period ticket to constantly disappearer. Only solution is to quit the app completely and restart. Pretty good, when it works. It has more accurate directions and the locations of the stops compare to Google maps. But the app often doesn't recover from sleep properly, so you need to force close and restart it. Also, the best suggested routes are not always the best.