Cole Tarbet
- Flag inappropriate
- Show review history
App is really rough. It requires authentication every time I switch to it and loads for several seconds between open, fingerprint, loading doors list, and finally I get to unlock the door. 12 seconds per door all day long is frustrating when every other modern app is able to preserve authentication at least while open if not indefinitely. User account management on the server is tough and the app and server don't agree on the rules for username. There is no password reset/recovery in the app.
1 person found this review helpful
Paxton Access
August 18, 2023
Hi there, thanks for the feedback, we note every comment and use them to continuously improve our apps. Please get in touch on 877.438.7298 or email supportUS@paxton-access.com and we will do our best to help you out with your loading issues.
Mindy Colvin
WHEN this app works, it's awesome. Unfortunately, "working" has become the exception, not the rule. I've uninstalled/reinstalled multiple times, restarted my device, done all the usual tricks - it tells me I have an invalid username or password, but I know that's not correct, because it's the same information I use to login on the computer. Excessively frustrating.
7 people found this review helpful
Paxton Access
September 27, 2021
Thank you for your feedback. We have released an update that will resolve what you’ve been experiencing. Please download the latest version to ensure the best possible user experience. If you have any further questions, please get in touch with our Support team: +44 (0)1273811011 - support@paxton.co.uk.
A Google user
- Flag inappropriate
- Show review history
Thankfully it works on Android. The features that are there work pretty well but there is too much missing. It's a good start. - 1. There is no way to see door status - 2. You cant acknowledge alarms - 3. You can see events and you can search but you can't filter. More importantly you can't display events by door unless you search by the specific door name. We have 100 doors, too much in the log without filtering. - 4. You can add and edit users but advanced security does not work.
5 people found this review helpful
Paxton Access
February 18, 2019
Hi Paul,
Thank you for your comments. We are continuing to work on the Connect Admin app and hope to bring more features to you soon. Your feedback will be passed on to our product management team. They are keen to work on what our customers want most and specific requests such as yours are very much appreciated.