A Google user
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They repair the problems with "sofotrtüberweisung",good experience with the app and authentication. I think the last update has a problem,it doesn't automatically pop up the app, s Identiry app,when you authenticate the payment neither at george pc neither in the app. The other times it works perfectly. Using Android 9 and Windows 10.
4 people found this review helpful
Erste Bank und Sparkassen
22 June 2018
Hi, thank you for your feedback! I will forward it to the competent authority, so we can work on a solution. BR (pj)
A Google user
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There is usually a trade off between security and usability. This app is doing neither. The communication with the server is horribly slow. After logging in, I regularily have to wait for one minute for the confirmation code. After confirming the action, e.g. transaction, you have to wait again for a minute. As the app returns to the login screen after every background/screen lock this also means, that I have to keep my phone active for that duration. No phone on the market keeps the screen active for such a long duration by default. Finally, switching back to TAN is not an option. Neither is there an option to enable any proven 2nd factor authentication method, like YubiKey or Authenticator.
51 people found this review helpful
Erste Bank und Sparkassen
01 March 2019
Hello, the technical difficulties have been resolved. You can now use the app without any problems. BR (ms)