My BASE

Telenet Group

About this app

BASE mobile, Internet and TV in your pocket

Managing your BASE products has never been so easy. Gain full control over your mobile and internet usage, consult and pay your bills with one tap, choose your favorite channels for BASE TV on the go, optimize your limits, usage notifications and find answers to all your questions in the My BASE-app.

Most loved by our customers

• Check your mobile and internet usage
• Consult and pay your bills
• Select favorite channels for BASE TV
• Set and optimize your limits, usage notifications and options
• Manage multiple BASE accounts simultaneously
• Compare your mobile plan and switch to a plan that suits you better
• Top up your prepaid card or someone else's
• Have full access to our support channels
• Order and activate a new BASE SIM or eSIM, when and wherever you want.

General conditions

The My BASE-app is only accessible for BASE customers via any internet connection. The app is free to download and use. The price for the data usage depends on your monthly plan or prepaid card.

Ratings and reviews

I selected the box to block all premium numbers, then I receive a message telling me I reached my out of plan limit... Nice job base, now I have to pay for a non working app, and yes, when I try to mark the box again, it says "oops, an error occurred, try again latet"... discusted to be honest A great feature that should of have worked and on which I relied, just gave up on me like so, really disappointed...

Please 1. add option that make data available only when there is a data plan 2. In new update, I can't see how much of my data plan is remaining. It only shows total data consumed!

Doesn't notify how many credits are used or data is expired, i only get an sms of all that after like from multiple hours to days after i ran out of these, so ridiculous. Only thing they're good at is blocking your acces to data, they know damn well when you're out of credits, but you can't accurately view it yourself so you end up just losing acces. Besides this app has seen more downtimes than I've had barber visits in my life, wonder what those are for if they fix nothing.

What's new

At BASE we are continuously improving the My BASE app. In this version we added some improvements to the user experience. In addition, we have fixed some bugs.