3.4
16.5K reviews
1M+
Downloads
Content rating
Everyone
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About this app

BASE mobile, Internet and TV in your pocket

Managing your BASE products has never been so easy. Gain full control over your mobile and internet usage, consult and pay your bills with one tap, choose your favorite channels for BASE TV on the go, optimize your limits, usage notifications and find answers to all your questions in the My BASE-app.

Most loved by our customers

• Check your mobile and internet usage
• Consult and pay your bills
• Select favorite channels for BASE TV
• Set and optimize your limits, usage notifications and options
• Manage multiple BASE accounts simultaneously
• Compare your mobile plan and switch to a plan that suits you better
• Top up your prepaid card or someone else's
• Have full access to our support channels
• Order and activate a new BASE SIM or eSIM, when and wherever you want.

General conditions

The My BASE-app is only accessible for BASE customers via any internet connection. The app is free to download and use. The price for the data usage depends on your monthly plan or prepaid card.
Updated on
17 Jul 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.
This app may share these data types with third parties
Photos and videos
This app may collect these data types
Personal info, App activity and App info and performance
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.4
16.3K reviews
Alex
06 August 2024
I selected the box to block all premium numbers, then I receive a message telling me I reached my out of plan limit... Nice job base, now I have to pay for a non working app, and yes, when I try to mark the box again, it says "oops, an error occurred, try again latet"... discusted to be honest A great feature that should of have worked and on which I relied, just gave up on me like so, really disappointed...
Did you find this helpful?
Telenet Group
09 August 2024
Hi Alex, that sounds really frustrating! You're welcome to send us a private message. That way we can look for a solution for this issue!
Mostafa Firouz
11 August 2024
Please 1. add option that make data available only when there is a data plan 2. In new update, I can't see how much of my data plan is remaining. It only shows total data consumed!
4 people found this review helpful
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Telenet Group
14 August 2024
Hi, sorry to read you're not happy with our service. We'll take your feedback in consideration, of course! Thank you for contacting us.
MShadow
16 March 2024
Doesn't notify how many credits are used or data is expired, i only get an sms of all that after like from multiple hours to days after i ran out of these, so ridiculous. Only thing they're good at is blocking your acces to data, they know damn well when you're out of credits, but you can't accurately view it yourself so you end up just losing acces. Besides this app has seen more downtimes than I've had barber visits in my life, wonder what those are for if they fix nothing.
16 people found this review helpful
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Telenet Group
17 March 2024
Hi! What a pity to read your experience about the app. You may contact us for this via the number +32 485 23 74 17 via WhatsApp. This way we can help you with this!

What's new

At BASE we are continuously improving the My BASE app. In this version we added some improvements to the user experience. In addition, we have fixed some bugs.