BT Email

BT Group PLC

About this app

PLEASE NOTE, the BT Email app is only available for users of our new email service.
To find out more about the new service, please visit https://www.bt.com/help/email/what-s-the-bt-email-app-and-how-do-i-get-it-

If you’ve started using the new email service, download the app for free today and take your email with you, wherever you go.
his is what you will get: - A brand new app – Designed specifically for our email service, completely BT-run and UK supported. - No need to worry – our world-class cyber security protects your email to give you complete peace of mind. - Hassle-free emailing - the app has a clear, user-friendly interface that makes it easy to send, read and organise your email. You can group emails by date received, contact or classification and add folders at the touch of a button; then manage your signatures, autoreplies and more via the settings menu. - Help is close at hand – Our free support comes from advisors based in the UK and Ireland, so asking for help and advice couldn’t be easier. - We’ve got rid of the ads - even better, there’s no annoying advertising.

Ratings and reviews

Ok app. A few annoying issues. When I select an email and go to read it, I find that it hops to the next email, and then the next, etc. Very annoying. Also I often can't download attachments, getting an error message saying 'download failed '. Also sometimes emails fail to send and just sit in my outbox. Searches seem to fail too. None of this happens in the browser, which I used to use, but that is increasingly arduous, as I have to login each time, and it is not a straightforward process.

Diabolical. No shadow of doubt the worst app I have ever used. Don't think about being able to: search for something easily (it'll search tempt you with results then go blank, meaning you have to search another 3 or 4 times to actually use the results); open a message on any one of the first 3 taps on an email; go back to your inbox where you came from (no, let's go back to today and make you scroll for ages to find it again); show sent items within half an hour of pressing 'send'.. list goes on

This is probably my most frustratingly bad app. The mobile version has glitches, especially when you try to do a search - it seems to be loading for a while and then it quickly flashes the search results on screen before vanishing. And that's if you're lucky. Sometimes it doesn't show search results at all and gives the full inbox. The Web version has login issues and the search is also poor but better than the app. However sometimes tracking cookies disable and actions in the window. Etc...

What's new

Fixes for:-
When forwarding a HTML mail, certain mails showed up with broken links.
Some users were having issues with the app being slow and sometimes freezing after upgrading to 23.3.