Rhonda Armstrong
It's been more than a year, and I've tried everything - uninstalled multiple times, reinstalled, uninstalled my password manager, changed settings on my phone, anything I could think of that might make this app work. I sign in, get the little loading arrow-circle thing, and then, I can see, just barely, the app open up behind the login screen. But I can't get to it. The login screen just stays there, unresponsive. It's the same problem so many other reviewers have reported, and I swear, if Cadence tells me to call customer service again, I am going to lose it. Customer service is not fixing the app. I just tried reinstalling the app again, because their website now refuses to work with Chrome, and I'm running out of ways to manage my own money. I guess I'll have to switch banks, which seems extreme, but I kind of need access to my own accounts, Cadence. Get it together.
18 people found this review helpful
Cadence Bank
04 August 2020
Hi Rhonda, I’m terribly sorry to hear this and apologize for any inconvenience you may have experienced. Can you please send your name and phone number to social@cadencebank.com so we can have someone get in touch with you directly? For your safety, please do not share any personal account information via email. Thanks, LZ
Sherry
The app has recently stopped working. The only thing that loads is the user name/password page, and then it freezes. Please fix it. I've deleted the app and reinstalled it 3 times. I also haven't been able to deposit checks for about a year. It immediately takes a picture of the check without centering or focusing first. And then it won't accept the pictures.
11 people found this review helpful
Cadence Bank
08 March 2021
Hi Sherry, We are terribly sorry to hear you’re having difficulty with the Cadence Bank app and apologize for any inconvenience it’s causing you. Please give us a call at 1-800-636-7622 and one of our customer service reps will be happy to help you resolve your issue. Thanks, HT
A Google user
I gave 2 stars because when it worked for me at first it was great! I could transfer money, flash deposit money, and sign in with my fingerprint! Then I got a new phone, signed on the first time with no issues and the next time I tried to sign in it didn't do anything. Like most everyone else I have uninstalled and reloaded the app multiple times and it still just freezes on the load screen. So disappointing after it worked so well initially!
7 people found this review helpful
Cadence Bank
17 January 2020
Hi Monica, We are very sorry to hear you are having issues with our mobile app and apologize for any difficulty it’s causing you. We’d like to do our best to make it right. Can you please give us a call at 1-800-636-7622 to speak with one of our customer service reps? Thanks, Cadence Bank