![](https://play-lh.googleusercontent.com/a-/ALV-UjXPYpBnRXuAcCq-Sg-7NVOY3sTMUp6rGl3ESaSwQt9mlZeEGFXV=s32)
Joshua Green
- Flag inappropriate
- Show review history
It is so easy to use and get rewards with. Update: The new UI was hard to get used to Update 2: THE APP WON'T EVEN WORK, it was working yesterday, and all the menus were showing up, today when I went to claim them, the UI stopped working, I logged out and then logged back in and it took 5 minutes to load, didn't work, I removed cache, didn't work, I removed data, didn't work, I uninstalled and reinstalled, didn't work.
66 people found this review helpful
Cumberland Farms
11 July 2024
Sorry to hear, Joshua. We've resolved some issues with slowness, so we hope you find the app is functioning as intended for you next time. Thanks for your patience with the new app.
![](https://play-lh.googleusercontent.com/a-/ALV-UjXrqlyi8LrCCu1n_9XzcNgdlY5nT60ERO6bF0sUBl_bCmq9-4E=s32)
Brad Dechion
I have been using the Cumberland farms smartpay app for years. It was well designed, intuitive, and easy to use. Well, that's no longer the case. The newest update is hot garbage. It's needlessly difficult to use. Seriously, it's like someone's kid needed a project for their first year programming class, and this is what they made. It also no longer shows available rewards, which is about 97% of why I use the app in the first place. Kindly fix this mess, or just revert it to the old one.
35 people found this review helpful
Cumberland Farms
08 July 2024
Hi Brad, We value your feedback, especially as a long-term customer. We do have a Rewards and Offers section of the new app but we'd love to know any specific issues you're having. Please email us any thoughts at SmartRewards@eg-america.com so we can look into and make it right for you.
![](https://play-lh.googleusercontent.com/a-/ALV-UjVuFM1ISj4ukopZcY20-h5HG5sRTQTjvh-ogujQQlbmAUxeIrln=s32)
Teucros
- Flag inappropriate
- Show review history
App used to be 5-stars, but now it's not worth 1. It recently had a huge update where they made the app look pretty, but now the payment barcode doesn't show up. Loading it up takes forever just to see a screen that says "Chose a payment option for barcode to appear." I chose my option and the barcode refuses to appear. Reset the app, restarted my phone, did all the basics to get it to work, but nope... UPDATE: Got the barcode to work after setting it down for 20 minutes with the app open.
20 people found this review helpful
Cumberland Farms
09 July 2024
Sorry to hear about this frustrating experience. If you have any future issues, please let us know at 800-225-9702 so we can help get you up and running. Thanks for your patience!