![](https://play-lh.googleusercontent.com/a/ACg8ocLjetC8Mgnfx4SIipPFzfiTpHHmPMPj_hkrlwiz1fQbBESzJg=s32-mo)
Burak Boga
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Apparently, you have automated the document capturing and recognition feature, but it is not working. It can not read the back side of a residence card and hangs in the "reading document" state, and the user doesn't have the option to simply take a picture. The reason I liked this app earlier was its simplicity. I hope it gets resolved soon.
11 people found this review helpful
Rijksoverheid
06 June 2024
We appreciate your feedback and will use it to improve our app. Thank you for sharing your concerns.
![](https://play-lh.googleusercontent.com/a/ACg8ocJ5msHXNw5ysHJhImLnnJ2DArwMJhrAQ_4akiNxbabRzcV1U48=s32-mo)
AM
Very good app to keep backup of all your identities. It has the option to watermark, keep multiple copies, and cross out information (e.g, BSN, etc).
1 person found this review helpful
Bedankt voor je 5-sterren review! Fijn dat je enthousiast bent over de vernieuwde KopieID-app.
![](https://play-lh.googleusercontent.com/a-/ALV-UjV0hBvXkV0RyMFJ5dPZRQ4saxy8nzS06kjwcCAslJSD5pNmShtXOA=s32)
Daniel Richards
App did not work at all. Failed to scan documents. I used a tripod and a piece of glass to hold the document perfectly still.
2 people found this review helpful
Rijksoverheid
12 June 2024
Thanks for reporting this issue to us. We apologize for this experience. Please contact us at info@rvig.nl and provide us with more details: type of device, Android version, type of Dutch identity document, date of issue. Thanks!