Michael S.
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I love this app, and it works pretty well. My problem is that one of my Carrier units does not always respond when I first make an adjustment from my phone. I have to go back in my phone and make that same adjustment two or three times before it actually occurs. 10/12/24: The thermostats have been much better lately in responding to commands given through the app, so I am updating and changing this review to 4 stars. I don't like the weather taking up space on the screen, so please remove.
Carrier Corporation
01 March 2024
Dear Michael,
Thank you for reaching out! Could you please elaborate on what all settings did you change from the phone which reflected on the thermostat with a delay? Please mention the date and time of occurrence of this issue mentioning the thermostat serial number at resdigital@carrier.com.
Sincerely,
Carrier Home App Team
Paul
Works great...... when it works. Every couple weeks or so, it gets disconnected from the thermostat and I have to manually reconnect it back. It's good for a couple weeks, then disconnects again. My Internet/modem/router is fine. Something is up with the app, the thermostat, or both.
Melissa M
I swear I used to be able to control the app from more than one phone. Now only one person can connect to it at a time. This is beyond ridiculous. Now instead of my partner and I both being able to adjust the temperature if we're uncomfortable, one person is always waking up the other. Please fix this. If my furnace was compatible with literally any other smart thermostat, I would've changed it over already. I am low key considering buying a whole new furnace just because of this thermostat.
5 people found this review helpful
Carrier Corporation
25 October 2024
Dear Melissa, Thank you for reaching out! To assist you better, could you please elaborate on the issues that you are facing and provide a screenshot or screen recording of the issues. This will help us identify and address the problem more effectively. You can send the information to resdigital@carrier.com. Sincerely, Carrier Home App Team.