Eric Donaldson
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Updates never solve the bugs. Mobile deposits are a nightmare. Then they will put a hold on the funds for no reason, even if it's someone that has been giving you the same check every month for years. Not only the bugs, you still can't combine multiple accounts into one, only link them for viewing balances. Logging out and back into another account is buggy, and an effort of futility. Every time I have to interact with this app, I ask why I continue to bank with Unitus after 40 years.
1 person found this review helpful
Hi Eric! We're so sorry for the trouble you are experiencing with our app. We'd love to assist you and walk you through any issues to ensure you're taken care of. When you have a moment, please contact our Virtual Branch at https://www.unitusccu.com/branches/virtual-branch or call 503-227-5571 for guidance. Thank you! -Laine C.
A Google user
Can't even open the app. When I try, I get an error message. Since they closed the old app I'm now unable to use mobile deposit, which is really the only reason I have the app in the first place. Contacted them and was told to use the website instead, which does not allow for mobile deposit. When I pointed this out, I got no response. Why they chose to shut down the old app is beyond me, as leaving it working for a while would at least have smoothed over the transition while they worked out the kinks in the new one. Terrible rollout of a deeply flawed app.
7 people found this review helpful
Hi Cameron - so sorry for the inconvenience - I'd love to connect you with direct support during a day/time that works best for you. We're confident we can find a solution and get you up and running. Please send me an email at mfrost@unitusccu.com with you preferred contact info and we'll go from there. Thank you for your patience. - Marissa F.
A Google user
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Good app, unfortunately it syncs incorrectly with some of my apps now. *Edit: I can't sync to my Stride app correctly because it sees all the bank accounts' transactions, not just the one checking account that my login was for. Also, telling me to use "Google my business" to DM you is incredibly vague and ineffective. Next time, try adding a link or email address. 🤦
1 person found this review helpful
Unitus CCU
03 January 2020
Hi Tasha - we'll make sure to share your feedback about the Stride app having issues syncing with our Digital Banking team for improvements. If it any point you want to send a secure message directly through uOnline at any point for support, you're more than welcome to and will receive a response shortly after. Thanks so much. - Marissa F.