myMTE

National Information Solutions Cooperative

About this app

Put the power of the myMTE mobile app to work for you. Designed to simplify your member experience, our app allows you to quickly pay your bill, manage your energy usage, report an outage and more.



Features include:



ACCOUNT OVERVIEW

Take a comprehensive look at your account and usage with the tap of a button. Go green and access all the information you need from one central location without all the paperwork.



BILL PAY

Pay your bill on the go or take advantage of our autopay option. The Bill Pay feature lets you control when and how you pay your bill. Choose the payment method that best fits your lifestyle and view your billing history.



ENERGY CONSUMPTION

View your daily energy consumption to monitor changes and quickly identify usage peaks to better manage your bills. Use the cost option to view exactly how many dollars you use every month in our intuitive graphical display to track changes month-over-month. It’s a great way to learn how to change your habits and save money.



OUTAGE REPORTING

With a few quick taps, your outage is reported to our 24/7 Control Center. Our upgraded outage map provides you with more information than ever before, like when a crew has been assigned to your area and the cause of your service issue. Don’t forget to sign up for text alerts in the app for even faster notifications regarding your outage.



CONTACT MEMBER SUPPORT

Get in touch with MTE from the convenience of your mobile device. With several ways to contact us — by email, by phone or by messaging us through the app — talking to a member support specialist has never been easier. If you prefer to speak with someone in person, our GPS map directs you to the service center closest to your location.

Ratings and reviews

Three stars because historically, I've never had an issue with this app - I've always been able to log in, see my usage, see trends, pay my bill, etc etc. I don't know if they issued an update for the app recently or what, but I am not able to log in at all now... super frustrating! I'm going to have to find an alternate way to pay my bill - here's hoping the website and/or calling in yields better results...

Every time we try to login we get an error message. Same on the website, too. The company should've sent customers an email regarding this error to notify them that they were aware of the issue and to provide customers with the action needed to resolve the issue. Very poor customer service.

It was good until the "update". Now i can barely see my usage. It says loading for a few minutes then error. I used to be able to add a budget and see my usage in color code to see if i am meeting my budget. This has been removed appearantly. I wish you would go back to how it was. Even when i was able to see my usage post upgrade, i was only given the option to see kwh or cost but no budget tool or color coding like before. Update was actually downgrade :/

What's new

Made changes to keep code base current with the latest software, to maintain good coding standards, to eliminate potential bugs, and to prepare for future projects.