Tinotenda Ndoziya
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Would not recommend using this service. Credit loaded into the prepaid account just disappeared without any active tariff, customer service was of no help just kept telling me they would forward the issue and I would get my money back but nothing was done.
Telefónica Germany GmbH & Co. OHG
31 July 2024
Hallo Tinotenda Ndoziya, wir bedauern, dass es mit der App und deinem Guthaben zu solchen Herausforderungen kommt. Hier können wir nicht auf deine Kundendaten zugreifen, bitte wende dich erneut an das Serviceteam.
Yogit Thakral
Cannot login, 1. I am using correct email/number and password and it always says failure happened. 2. Tried resetting password and again same error and app is not letting me login. Same error is happening on website . Can only login in my account with SMS code on website .. but app is unusable.
1 person found this review helpful
Telefónica Germany GmbH & Co. OHG
22 July 2024
Hi Yogit Thakral, thank you for your review. There are currently restrictions and technical challenges with regard to logging in to the app and our website. We are working on fixing the error and can only ask for your patience at the moment.
Kevin Krüger
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The App complains about a security risk because it falsly detects my phone as "rooted", which it isn't, but than also restricts the password to 30 characters. A password I had to set on the web site, where I can login just fine. Save your time, just use the website, this so called app is nothing but the scaled down version anyways.
Telefónica Germany GmbH & Co. OHG
06 July 2022
Hallo Kevin, danke für deine Bewertung. Das tut uns leid. Wie verhält es sich, wenn du die App-Daten löscht und sie neu installierst? Welches Gerät nutzt du?