Heather Billings
Since the last update (early March 2023), no notifications are being received. Checked all my settings, and should get them. Others on my team aren't getting them either. Prior to that, it was a very useful app, and still has useful features, but not if people don't see there are new events, polls or messages posted.
14 people found this review helpful
We have identified and resolved the issue related to not being able to receive push notifications on Android.
The update, version 4.6.0, has been pushed to Google Play and it is now available for automatic update and download. Please ensure you update as soon as possible.
We sincerely apologise for the inconvenience this issue has caused.
Gisle Ekornrod
Trying out Spond to manage our clubs finances this season. Club management UX is unecessarily complex and unintuitive. Taken us many days to set up through trial and error. If users log into the app users will receive notifications through the app only. Terrible design choice. Give people the choice of how they want to be notified, don't make the choice for them! Many people ignore the 100s of notifications apps produce. We will see how it performs over the season....
1 person found this review helpful
Spond AS
September 30, 2024
Hello, can you please contact our support team and tell us which choices you are referring to? We are very interested in better understanding the challenges that the person encountered when setting up payments, so we can learn and improve.
Julien Steimetz
The overall experience can be considered ok. However the customer support is absolutely shocking. For an app taking payment not having a call center or a customer service that does answer is not acceptable. Integrating Stripe to Spond can be seen as a good idea , but not having acces to Stripe front end is just plain bad. No refund no idea when fund are comin when initially setup,... It could be very good but it is not :(
5 people found this review helpful
Hi Julien, I can see that my colleague has helped you with this already. I am sorry for the long response times we have at the moment, this will be improved. Please let us know if we can help you any further. You can refund through Spond Club. Best regards Hanne at Spond