
Ashley Z
Even if you already bought a day pass, you must tap “Click to scan the QR code” to pass gate machine. If you skip this step, the gate reads your phone’s NFC and charges €9.50 via Google Pay, even though you have a valid ticket. It happens instantly when you’re in a hurry. The refund form is long, confusing, and clearly designed to make people give up. This isn’t user error — it’s notorious system design.

Shi Song
Cannot register at all, because I.cannot receive any code for the activation of my phone number

Google 用户
DO NOT USE THIS APP! Once you have your ticket binded to this app, you can not get paper ticket can can only use your QR code. Problem is, at most entrances, the QR scanner just doesn't work, you have to try many times. Image the faces of those tourists waiting in line when you spend like 50 seconds checking your ticket. Please, if you want to enjoy your time there, collect your ticket at the ticket machine! Tip: For these insist on using this, you won't get SMS for registration out of Italy.