i-hearme yisisombululo sokuthumela impendulo, ukukala ukwaneliseka kwamakhasimende; Kusetshenziswa emikhakheni eminingi: izitolo zamaketanga, izinsizakalo zokuphatha zomphakathi, amafektri, izinsizakalo zezokwelapha, amahhotela ... Leli yithuluzi lokusiza amabhizinisi ukuthi akhule ngokuzinzile, andise imali futhi anciphise nezindleko zokuthengisa. ngokugxila ekwenzeni amakhasimende aneliseke ngokwengeziwe; Amakhasimende athembekile ebhizinisini futhi aba yiqembu elikhulu lokukhangisa lebhizinisi uqobo.
Izinzuzo: Ukusebenzisa i-hearme kungasiza amabhizinisi ukuthi akhule imali engenayo ngo-118%, kunciphise izindleko zokuthengisa zibe ubuncane.
Kumakhasimende
- Kuneziteshi eziningi ezibonisa ikhwalithi yezinsizakalo nemikhiqizo
- Kuzwakala amazwi ekhasimende
- Amakhasimende ayahlonishwa
Okwamabhizinisi
- Ukuqinisekisa ikhono le-100% lokuqonda imicabango yamakhasimende ngokushesha, nganoma yisiphi isikhathi, noma kuphi
- Imininingwane yemakethe kusuka ekuhlaziyweni kwedatha yempendulo
- Ngokushesha aphendule izidingo zamakhasimende
- Letha ithuba lokuphumelela emakethe
Ubudlelwano beKhasimende bebhizinisi
- Ukuxhumana phakathi kwamakhasimende namabhizinisi akukaze kube lula
Ukuqonda kusenesikhathi nokuxazulula izinkinga kalula
Isebenza kanjani:
- Amakhasimende athumela impendulo: Nge-terminal, amakhasimende angathumela kalula impendulo ohlelweni
Uhlelo lwe-hearme olutholayo lugcina impendulo, futhi luhlaziya imininingwane, lusize ibhizinisi ukuthi liqonde masinyane incazelo yolwazi.
- Ngokusebenzisa uhlelo lokuphatha, amabhizinisi azothola imibiko efike ngesikhathi nenembile kubantu abafanele abaphethe, nganoma yisiphi isikhathi, noma kuphi.
Isici:
- Yenza kalula zonke izinhlobo zohlolo ukubuza amakhasimende, kusuka kokulula kuya kokuyinkimbinkimbi
- Khombisa umbuzo ngesithombe noma ngefomethi yombhalo
- Kuboniswa ubunikazi bebhizinisi kusikrini senhlolovo
- Uhlelo oluqinile nolunemininingwane olusabalalisiwe, olukwazi ukufaka isicelo kumabhizinisi amakhulu
- Ukuvuselelwa kwesimo namanothi ngempendulo
Yenza kube ngokwakho ukubonga kwakho
Amandla wokuhlaziya, ukudala imibiko ngamathuluzi wokuhlunga idatha aguquguqukayo
Linganisa amamethrikhi amathathu asemqoka ekuphathweni kwesipiliyoni samakhasimende:
o CSAT: imele ukwaneliseka kwamakhasimende
o I-NPS: imele ukusabalala kwemikhiqizo, izinhlobo
o I-CES: imele ikhwalithi yesevisi yamakhasimende
I-FLX: ivumela ukumiswa okuguqukayo kwenani lamazinga wokulinganisa
- Nikeza izinhlelo ezinomvuzo kumakhasimende aqedela ukuthumela impendulo - inhloso yokukhuthaza amakhasimende ukuthi athumele impendulo mayelana nebhizinisi
Faka i-logo yenkampani ehlukile esigungwini
- Isethi engenamkhawulo yemibuzo engaphansi yombuzo oyinhloko wokuhlola
- Buyekeza imininingwane yomlawuli ukuze uthole impendulo
- Phatha amaphuzu ebhonasi wamakhasimende.
Ukuhlaziywa kwedatha okuhlukahlukene
- Khombisa ibhakhodi ukungena ngemvume kudivayisi
- Phatha impendulo module, iqoqo
- Phatha iqoqo lesithombe
- Lawula idivayisi ukuthumela izimpendulo ze-hearme: ukuphuma, ukuvala uhlelo lokusebenza, hlola isimo sokuxhuma
- Ukuqinisekiswa kwe-imeyili, ukutakula iphasiwedi
- Ibonisa igama nemininingwane yokuxhumana yomthumeli wempendulo
Kubuyekezwe ngo-
Jul 23, 2024