Say Hello: Smart Assistant

Thrive Media Group

Mayelana nalolu hlelo lokusebenza

Ithi Hello wuhlelo lokusebenza olulula kodwa olunamandla olusiza amabhizinisi ukuthi ahlale phezulu kukholi ngayinye yekhasimende, umlayezo, nokubhuka kalula.

Enkabeni yohlelo lokusebenza kukhona u-Ella, umsizi wakho ohlakaniphile osiza ukukhipha amakhasimende emakethe ngokuphendula ngokuzenzakalela amakholi aphuthelwe nemilayezo phakathi kwamasekhondi angu-60. Ufunda ukuthi ibhizinisi lakho lisebenza kanjani, uxoxa namakhasimende ngombhalo futhi ukhumbula yonke into ngakho-ke ongayidingi. Isazi sokwamukela izivakashi obulokhu usidinga - futhi sitholakala ngokuchofoza okumbalwa nje.

Nazi ezinye zezici zika-Ella abasebenzisi abangakwazi ukuphila ngaphandle kwazo:

Izimpendulo Ezizenzakalelayo: U-Ella uphendula ngokuzenzakalelayo izingcingo ezingabanjwanga nemilayezo phakathi kwamasekhondi angu-60, egcina amakhasimende angaba khona ehlanganyela ukuze angabizi izimbangi.
Izifinyezo Zengxoxo: Angakwazi ukufingqa izingxoxo zamakhasimende namavoyisimeyili, athole abakudingayo kanye nesimo sabo sengqondo, ukuze ukwazi ukubeka phambili ngempumelelo kakhudlwana.
Ukufunda Njalo: Uqeqeshwa yiwebhusayithi yakho futhi uhlala efunda ezingxoxweni zakho namakhasimende, ngakho uhlala azi ukuthi athini - nokuthi yini okufanele ayigweme.
Umlando Wengxoxo Ophelele: Uqoqa yonke imilando yakho yezingxoxo ebhokisini lokungenayo elilodwa, ongakwazi ukucinga ngalo kalula nganoma yini oyidingayo.
Ukulandela ngomkhondo okuholayo: Ulandelela ukuthi umkhondo wakho uvelaphi nokuthi iyiphi isevisi abayiseshile, ukuze ukwazi ukuphinda kabili ukumaketha okusebenzayo futhi ulahle lokho okungasebenzi.
Isebenza Yonke Indawo: Ithi Hello isebenza kuwo wonke amafoni, amathebulethi namakhompyutha aphathekayo/edeskithophu. Lokho kusho ukuthi ungafinyelela kuyo noma kuphi nanoma nini lapho ufuna.

Lezi izinhlobo zabantu namabhizinisi achumayo kusetshenziswa okuthi Say Hello:

Abahwebi namabhizinisi asekwe kusevisi asebenzisana namakhasimende kaningi
Amabhizinisi angenayo isistimu ye-IVR ekhona
Abantu abasebenzisa kakhulu umakhalekhukhwini wabo ukuxhumana namakhasimende
Noma ubani othola ukuhola ngamakholi, imibhalo, noma imibuzo eku-inthanethi
Amabhizinisi angakwazi ukukhokhela umamukeli kodwa adinga eyodwa kungakhathaliseki
Abantu abafuna ‘ukucisha’ uma amahora abo okusebenza esephelile

Nakuba i-Say Hello isebenza kahle emabhizinisini amaningi, okunye kokulandelayo kungase ikuthole kungasebenzi kahle esimweni sayo samanje:

Amaqembu amakhulu (200+) anama-CRM akhona nayinkimbinkimbi
Amabhizinisi angenakho ukusebenzisana kwamaklayenti
Abantu abangalokothi basebenzise amafoni abo ukuxhumana kwebhizinisi

Yeka ukulahlekelwa abaphambili futhi uqale ukuthatha ulwazi lwekhasimende lakho njengento ebaluleke kakhulu. Landa uhlelo lokusebenza lwe-Ithi Hello namuhla!

Yini entsha

Minor fixes