GR IT Services Helpdesk

GR IT Services

About this app

The GR IT Services Helpdesk app is the mobile companion to the GRITSERVICES managed-IT support platform for employees of organizations that have engaged GRITSERVICES as their IT partner.

Whether you're stuck on a Microsoft 365 issue, a VPN that won't connect, a new starter that needs an account, or a phishing email you want to flag this app keeps you connected to your dedicated engineers, from anywhere.

WHAT YOU CAN DO

• Raise an IT support ticket in under a minute
• See every ticket's status Open, In Progress, Pending, Resolved
• Reply to engineers directly from your phone, with attachments
• Chat live with the support team during business hours
• Get notified the moment an engineer replies even with the app closed
• Read the knowledge base: password resets, M365 tips, VPN how-tos
• Sign in once with biometric (fingerprint / face) no passwords typed daily
• Switch between Light, Dark, and System themes

BUILT FOR BUSINESS

• Bank-grade encryption -TLS 1.2+ on every connection
• Screen-capture blocked inside the app
• Biometric unlock on every launch, so a lost phone doesn't expose your tickets
• Hosted on Microsoft Azure with encryption at rest
• No ads. No analytics SDKs. No third-party trackers. Your tickets stay between you and your IT team

WHO IT'S FOR

This app is for customers of GRITSERVICES (gritservices.ae) a Dubai based IT managed-service provider serving SMBs and enterprises across the UAE. Microsoft Gold Partner.

If your organization isn't using GRITSERVICES yet, sign-in won't work visit gritservices.ae to learn more.

SUPPORT

• Email: [e-mail]
• Phone: in-app, business hours
• Privacy policy: it.gritservices.ae/privacy

ABOUT GRITSERVICES

Ghulam Rasool IT Services LLC, Dubai & Abu Dhabi.
Microsoft Gold Partner.
We run IT so you don't have to.

What’s new

Welcome to the GR IT Services Helpdesk.

Raise IT support tickets, follow their progress, chat live with your
engineers, and get notified the moment someone replies.

For customers of GR IT Services. Sign in with your work email or with
Microsoft.