GR IT Services Helpdesk

GR IT Services

About this app

The GR IT Services Helpdesk app is the mobile companion to the GRITSERVICES managed-IT support platform for employees of organizations that have engaged GRITSERVICES as their IT partner.

Whether you're stuck on a Microsoft 365 issue, a VPN that won't connect, a new starter that needs an account, or a phishing email you want to flag this app keeps you connected to your dedicated engineers, from anywhere.

WHAT YOU CAN DO

• Raise an IT support ticket in under a minute
• See every ticket's status Open, In Progress, Pending, Resolved
• Reply to engineers directly from your phone, with attachments
• Chat live with the support team during business hours
• Get notified the moment an engineer replies even with the app closed
• Read the knowledge base: password resets, M365 tips, VPN how-tos
• Sign in once with biometric (fingerprint / face) no passwords typed daily
• Switch between Light, Dark, and System themes

BUILT FOR BUSINESS

• Screen-capture blocked inside the app
• Biometric unlock on every launch, so a lost phone doesn't expose your tickets
• No ads. No analytics SDKs. No third-party trackers. Your tickets stay between you and your IT team

WHO IT'S FOR

This app is for customers of GRITSERVICES (gritservices.ae) a Dubai based IT managed-service provider serving SMBs and enterprises across the UAE. Microsoft Gold Partner.

If your organization isn't using GRITSERVICES yet, sign-in won't work visit gritservices.ae to learn more.

SUPPORT

• Email: [e-mail]
• Phone: in-app, business hours
• Privacy policy: it.gritservices.ae/privacy

ABOUT GRITSERVICES

Ghulam Rasool IT Services LLC, Dubai & Abu Dhabi.
Microsoft CSP Partner.
We run IT so you don't have to.

What’s new

• Faster sign-in. You go straight to your tickets, with no waiting on extra prompts.
• Stronger biometric unlock. Your session is now protected by your device's secure hardware, so only your fingerprint or face can open it.
• Improved privacy. Your profile details are no longer stored unencrypted on your device.
• Better reliability. We added crash reporting so we can find and fix issues faster.