
Andjela Pjevic
After last update, app is HORIBLE. Nothing is working properly, it is very difficult to find a doctor, to book an appointment, every time you have to spend a lot of time and patience to get confirmed booking. Photo of doctor is missing in search area, you can not filter by hospital nor town, etc. Very, very, very bad app. Previous one was much easier and simpler.
Mediclinic Middle East
March 28, 2023
We appreciate your feedback. Comments like yours are essential to improving the services we provide. We will make sure to notify our team about your concern.

Алексей Алексеевич
Generally idea is not bad, but to get an appointment you have to register patient with documents ID on a system which you may not have with you, and which you don't need over the phone. Don't be mislead by main purpose of this app, it is not for improve the customer expirience, but pure cost saving by provider, no need to keep beeg reservation department. All they cost on your time.
3 people found this review helpful
Mediclinic Middle East
January 31, 2023
Hi Алексей Алексеевич, We welcome all feedback to help us improve the service we provide to our patients, and we would very much like to help you with the difficulties you have described. We would like to get in touch with you; please can you send us your mobile number or email address to info@mediclinic.ae

Graeme Lowther
Impossible to book an appointment. Despite being logged-in and a registered patient with mediclinic for 6 years, I still need to enter my Emirates ID and insurance card. What a pain. I don't carry these with me most of the time. Total fail. MC have my documents on file, why are they not associated with my login on the app? I just had to call for an appointment in the end. If they want people to book appointments through this app then they need to make less bureaucratic and easier.
2 people found this review helpful
Mediclinic Middle East
February 13, 2023
Hello, we are sorry you feel this way about your experience, and we appreciate your feedback. This will help us improve our app. To discuss your concerns in detail, please get in touch with us via direct message or email us at reviews@mediclinic.ae with your patient details. Thank you.