✨ New: AI Assist
1. Suggest a reply — draft a context-aware response in one tap, grounded in your knowledge base when relevant
2. AI Rewrite — polish your draft: fix grammar, make it more formal or friendly, expand, shorten, or translate
3. Conversation summary — get a quick summary of long threads, handy when picking up a chat or during handoff
4. Smart inbox tags — conversations now show sentiment (positive / neutral / negative) and intent at a glance