FormalChat

FormalChat

About this app

Key Features:
• Real-time chat with customers visiting your website
• AI-powered responses that handle conversations automatically
• Seamless handoff between AI and human operators
• Push notifications for new conversations and messages
• Dark mode support
• Canned responses for quick replies
• Conversation transfer between team members
• Chat transcripts via email
• Team management with role-based access

FormalChat combines AI efficiency with human touch. Your AI assistant handles initial customer inquiries, and you step in when needed — all from your phone.

Built for business owners, support teams, and operators who need to stay responsive on the go.

What’s new

AI handles your customer chats 24/7 — and hands off to you instantly when they need a human. Get push notifications for handoff requests, claim conversations, reply in real time, and resolve when done. Includes canned responses, multi-operator support, and dark mode.