ustam.ai

Ustam.ai

About this app

Unify Shopify, WhatsApp, Messenger, and Instagram DM in one support inbox. Let Al handle routine questions and jump in instantly whenever customers need a human.
Ustam is an Al-powered customer support inbox built for Shopify merchants. It helps you manage conversations from your storefront and social channels in one place, so you can respond faster, reduce support workload, and improve customer experience.
What you can do with Ustam One inbox for all channels
Manage messages from Shopify Storefront Chat, WhatsApp, Facebook Messenger, and Instagram DM in a single workspace.
Al customer support automation
Automatically answer common customer questions using your store content, FAQs, and policies.
Al product recommendations
Suggest relevant products during conversations based on customer intent.
Al order tracking
Provide customers with live order status updates without manual agent intervention.
Human takeover anytime
Seamlessly hand conversations from Al to your support team whenever needed.
Human escalation workflows
If a customer requests a human agent, Al pauses and your team can jump in immediately.
Multi-shop support
Manage multiple Shopify stores from one account with separate assistants and analytics per shop.
Conversation analytics
Track message volume, conversation activity, and recommendation-driven revenue insights.
Team management
Add teammates and collaborate across support conversations.
Mobile-friendly management
Monitor and manage your assistant settings and conversations on the go.
Ustam is designed to help Shopify businesses scale support operations while keeping responses accurate, fast, and personal.