Great Service. Only problem is manually entering the booking Id, press to board option does not function properly. These are some of my suggestions. 1. Revert back the customer with a different ringtone. 2. Immediate response to the customer once they press on board. 3. For more than one person boarding at a pick up point kindly queue their request. Once done they can get notified even if the shuttle started. Hope these might help in improving the service.
They know how to set the bar so low you would not even bother asking for refund. Another soon to shut shop startup. Update: Quite a lot emails, 60 minutes of phone calls ,31 days & a play store review, still this arrogant soon to be doomed startup doesn't care to refund the 250 bucks they charged for a refundable promotional offer. No reason to use this lame excuse for daily transport service. Simply pathetic.
3rd grade application. If you cancel the trip then do not expect for any refund. It will show as consumed ride. If this is the case then remove the tab for cancellation and reschedule. Customer service is also very bad. No one even bother to reply and the call center number is always busy.
In App showing different time and bus is coming before. so most of the time we missed. the problem happend around 20 day before but still not resolved after several complained over the phone and also in mail with screen shot.
Bugged app. Shows you are eligible for the cash back, and later says our app is bugged, we cannot process the cash back. Offer ₹10 instead ₹100(for which I was eligible). And at times, overbooks the seats and you have to travel standing halfway.
Great Initiate taken by Shuttle Good Going guys even I recommend to my all colleagues to use this. Only need to do rework on routing because of this it is waiting time and increase travel time. Rest you guys are doing really good job keep it up.
This release comes packed with all new 'Shuttl Buddy'. Shuttl Buddy will help you throughout your Shuttl journey; Whether it is assistance with your booking, or reporting an issue or getting your query solved in real time, Buddy is the answer to all your problems.
We've also done a few fixes for a seamless experience on the app. Happy Shuttling!
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