Absolutely rubbish. Filling the form in the App doesn't make the process any faster. On Friday night, there were 50 people lining up and each one takes approx. 5 minutes to process. Many people cannot get the tax refunded as they don't want to miss their flight. Poor service, period.
totally useless and moronic procedure. where is the automation in this process? In the end we end up waiting over an hour and then due to the flight departing we had to abort the queue and leave without being able to get our claim processed. I wonder if the staff are instructed to deliberately take their time so that people are forced to leave without being able to claim back the tax. trs is nothing but a totally stupid scheme the stupid Australian customs department uses to con travellers out of their dues
Worked exactly as advertised The only thing I had to do is turn up the brightness on my Nexus 5 for the barcode to be scanned. Otherwise, it walked me painlessly through the required steps, and it was a treat to skip past the handful of people who were waiting in the standard line for their claim.
Australian government wins again! Ran from domestic to international as I was only given 90 minutes for the international connecting flight. Got through immigration in record time and had 40 minutes until the 30 minute cut off at TRS counter. Only to have the lane for the TRS app code fast lane unavailable. F¥!& you Australian customs!
Good concept, poor implementation What's the point of this app when it still requires a staffed kiosk for it to be processed. No staff at the customs kiosk, requires the traditional paper forms to be completed. Making the app pointless
Only works if a person is there to scan your QR code I'd followed every instruction to the letter. I entered the info into the app. I brought along the products and parts in my carry-on so I'd have proof. I had the resulting QR ready on my phone...but there was no employee at the office at the Darwin airport to scan it. Only a stack of paper forms I could fill out and staple with my original receipts, which of course I didn't have bc I used the app. I emailed an enquiry, and they have replied: I do not get a refund.
Simplified Chinese support.
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