Tourist Refund Scheme

Department of Home Affairs

About this app

This is the Department of Home Affairs' Tourist Refund Scheme (TRS) Mobile application (the app).

The app will allow you to enter the information that is required to lodge a TRS claim. The app will save the information to your mobile device, allowing you to edit the claim over multiple sessions.
When you have finished entering your information it will be stored in a QR code on your device. This QR code is your TRS claim code. You must present your TRS claim code to an officer at the TRS counter on your departure from Australia.

If you successfully enter your claim details using this app, processing your claim at the TRS counter when you depart should be faster and you may be able to use a dedicated queue to lodge your TRS claim.

Ratings and reviews

What is the purpose for this app? It does not save time in the queue and the scanner did not work. There are confusing signs in the area. One says no phones and the other says download the app while waiting. One would think there would be a separate process if the app is used.

Continually returns back to splash screen. Even after hitting save on an invoice, if the app changes from split screen to single, the expense is gone. If I swap between this app and another, the thing I'm entering is all wiped.

Useless, they don't tell you all items must be in your hands. Terrible service and I feel cheated by this "scheme" I was rejected for my refund and I feel very disappointed by buying something so expensive and having it rejected

What’s new

This latest version contains a number of improvements and bug fixes.