After reading the many negative reviews here, I was a bit apprehensive, to say the least. But the app worked well for me!! Thank you, to the person who mentioned giving the app all of the permissions it needs, to function. If you have not done so already, go into settings, then apps, then choose the app and enable camera, location and storage. Not sure if it needs all three, but I enabled them all just in case. It definitely needs access to your camera because you will be using it to take a selfie to upload to the app. When you take your selfie, when the app prompts you, make sure you are in a brightly lit place, and if you can adjust your phone camera's brighness, you might want to make that bright too. My phone's camera doesn't even have that option. The app will tell you to have a plain background, so I just went into my bathroom where there's lots of light, and I had brought in an extra, very bright lamp and set it next to my sink, just in case. So my plain background was the white bathroom door, and the whole room was very brightly lit. I do think a white background might help, but the app prompted me to have my face filling up the whole picture. The picture it takes is inside of an oval. So it prompted me to move my camera closer until my face filled up the whole oval and then it was happy and too the pic. Camera was in selfie mode, so: the lens that is on the side where the screen is. Don't try to use a mirror and the back camera unless you have to. Hopefully your selfie mode will work fine like mine did. When it asks to scan your main passport page with all the info about you on it, you will hafta hold it still- the phone and the passport, both- for a minute while it processes the scan, so be prepared to hold them both still while its processing. Fill up the screen with your page, and then hold them both still like that until it says its done. When the app askes to scan your passport chip, if you have a United States of America passport, your chip is in the back cover. The app noticed me having trouble with this, so it told me to take off my phone cover so that I could lay my phone flat onto the back cover while it looked for the chip. So I did that. The app also told me to enable my permission for that scan, by going into my settings. I forget the name of that permission, but it told me how to get there to enable it. It wasn't one of the ones I'd already enabled. It was a scanner permission. So if you can't find that one to enable it prior to your attempt, don't worry- the app will tell you what it is and how to find it. So after I did all that, I put the phone back down so it was laying flat on my passport's open back cover, and I moved it slowly around until it found the chip. The app has a picture of how this should look, but it doesn't say back cover, for where the chip is. I had to google that. So be advised, if you have a USA passport, your chip is NOT in the page facing the one you just scanned into the app, with all your info on it. That's where the app says it is. But that page is just an ordinary page. Your chip is definitely in the back cover. So that's one sentence they could fix, in this app. When you get to the part about names, your "family" name is your last name, and your "given" name is your first name. For aliases, be sure to put down any previous names you've had. There's a drop down menu there for you to choose why you had this other name. If you changed your name when you were married, you can choose this. However, I no longer go by my maiden name, and there wasn't a choice for "maiden name" or "birth name" so I had to choose "other" and explain that it one of my previous names was my maiden name given to me at birth, in a little box that appears for the explanation, after you choose "other". So that's another thing they could do to improve the app. My 1st attempt worked, and I got the notification that my visa was approved in less than 10 minutes!! Great app!
40 people found this review helpful
This app is very sensitive and may require multiple attempts to scan the passport chip and after nearly 100 attempts, we have not been able to get the app to accept the photo. Tried the app on two different Samsung phones at full resolution, tried adjusting lighting, even changed clothes to a drab gray shirt. Nothing. And we have no other options without this app. Always same "failed" message. Shameful.
22 people found this review helpful
The most idiotic app. After a hard time scan and post the pics using the app, they will send a 'further information' form to fill in all the same particulars (duplication of works). After your submission, basically 'that's it'. No confirmation from whoever receive or didn't receive it. My wife' submission with 'errors' but we don't know what error is it.. doing for two days but still confused and 😡😡😡
3 people found this review helpful