Needs FAQs about location. I struggled for hours today with a "Location Error." You not only have to allow the app to access your location, but you have to disable improved location (wifi, Bluetooth ...etc) and get off of my wifi network. Then I had to go for a walk outside to ensure the phone was getting location from only GPS/cellular. Then I worked like a charm. It would be really nice if they would put this in the guide and not just say "Try Again."
69 people found this review helpful
The app is exceedingly finicky to use, but if you follow the instructions it seems that it will, indeed, work eventually. It took me a long while to successfully scan my passport page, but it turns out I simply wasn't in a place that was bright enough and hadn't successfully warded off the glare. The previous ETA process, where you simply filled out a form with your passport information online, was far more user friendly and I wish Australian immigration would return to that.
52 people found this review helpful
Have been trying for 2 weeks to get this to work and have emailed them 2 or 3 times. It will not pick up my location and I'm in the USA. I have force stopped it, uninstalled, reinstalled, double checked location permissions, made sure location was on, restarted phone, etc. All they told me in the email was to take my phone outside. I think they need better programmers. UGH!
42 people found this review helpful