2.9
5.77K reviews
1M+
Downloads
Content rating
Everyone
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About this app

We’re making it quick and easy for you to get things done with the Victorian Government.

Access more than 80 government services including Sick Pay Guarantee, discounts and savings, car and boat registration, Ambulance Victoria memberships, Working with Children Checks, solar rebates, fishing licences and much more.

Even though you no longer need to check-in, you can still store and show your COVID-19 digital vaccination certificate with this app.

Tell us what you think: https://service.vic.gov.au/contact/send-us-a-message
Updated on
May 10, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection
2.9
5.77K reviews
Craig Harrison
June 30, 2022
Simply appalling. The message constantly received is that "Service Victora is experiencing Technical difficulties". This will haunt you after multiple uploads of your identity documents, only to glitch at the end. After 4 hours of repeatedly trying to use the app to verify identity, I ended up getting paper copies certified at the local police station.
Did you find this helpful?
State Government of Victoria
July 1, 2022
Hi Craig, thanks for getting in touch and sorry you had this experience. We've passed your feedback onto our app team. If you have more details you'd like to share, please get in touch at service.vic.gov.au/contact/send-us-a-message. We’re always looking for ways to improve and appreciate your feedback.
Brian Roberts
June 2, 2022
Absolutely useless app for confirming identity. Been trying for an hour and it continually had internal server error, loss of internet messages, can't match photo to document etc etc etc. Now it just says it can't because it's tried too many times.
5 people found this review helpful
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State Government of Victoria
June 8, 2022
Hi Brian, we have a virtual assistant, Vicky, at service.vic.gov.au who can answer questions & is available 24/7. Look for the ‘Ask’ icon at the bottom of the website. If you still need help, ask Vicky to chat to a member of our team, available from 8am to 5.30pm Monday to Friday. You can send us a message anytime at service.vic.gov.au/contact
Shona Mizzi
June 20, 2022
THANK YOU ALL SORTED NOW. App wouldn't register 3rd or 4th vax, no matter I do, and believe me I've tried many times. Also not notified that 3rd vax was due. Too much unnecessary confusion between multiple apps and departments. Favourites can't be sorted.
45 people found this review helpful
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State Government of Victoria
June 20, 2022
Hello Shona, sorry to hear this. You can add your updated certificate to the Service Victoria app the same way you first added your digital certificate, using either myGov or the Express Plus Medicare app. When you add your new certificate to the app, it will simply copy over the old one. More https://go.vic.gov.au/2SseR8

What's new

This update includes changes to QR check in because you’re no longer required to check in at Victorian venues. You can still view your check in history for the past 28 days.