My BASE

Telenet Group

About this app

BASE mobile, Internet and TV in your pocket

Managing your BASE products has never been so easy. Gain full control over your mobile and internet usage, consult and pay your bills with one tap, choose your favorite channels for BASE TV on the go, optimize your limits, usage notifications and find answers to all your questions in the My BASE-app.

Most loved by our customers

• Check your mobile and internet usage
• Consult and pay your bills
• Select favorite channels for BASE TV
• Set and optimize your limits, usage notifications and options
• Manage multiple BASE accounts simultaneously
• Compare your mobile plan and switch to a plan that suits you better
• Top up your prepaid card or someone else's
• Have full access to our support channels
• Order and activate a new BASE SIM or eSIM, when and wherever you want.

General conditions

The My BASE-app is only accessible for BASE customers via any internet connection. The app is free to download and use. The price for the data usage depends on your monthly plan or prepaid card.

Ratings and reviews

my phone credit got taken from my account, while not a year has passed. I reached out to support and got a Lenore who probably doesn't how how their own system works, as she keeps asking things she should already be able to see from the backend.

I wanted to change the ownership of a phone number to my name. I filled out the form and submitted it at the provider's store. They accepted it, but later I couldn’t log into the app because they made a typo in my email (typed "a" instead of "o"). The app suggests contacting support if the email is wrong, but the link doesn't work. I found their WhatsApp, explained the issue, they said it was fixed — but nothing changed. After I told them, they just sent me the form again and stopped responding

Why cannot I always stay in the app?? why do I need to log in regularly and do this via a web browser before actually being accepted in the app? Moreover, some options cannot be added to my monthly plan via the app: I still had to go in a physical Base store. Plus, you asked me in the app today to give feedback and I could not submit it because your "submit" button was actually placed too low and to the right, practically hidden under my square android button with wich I navigate my open apps...

What’s new

We’re continuously improving the My BASE app to help you stay in control. In this update: 

- See more clearly which discounts have ended.
- Get more details about extra charges from third-party services
- Enjoy improved accessibility on key screens.

We’ve also made technical improvements and fixed a few bugs to keep everything running smoothly.