
Kenny Moba Makela
can't login to my mail using this. keeps saying my browser settings are wrongly setup but even after setting them up correctly it keeps giving me the same message and refuses to log in. genuinely useless app
1 person found this review helpful
KU Leuven ICTS
September 9, 2025
Please contact us at https://support.associatie.kuleuven.be/ with your account details and internet connection information so we can assist you further.

ZelLiSonAs
- Flag inappropriate
- Show review history
By far the worst, non-functional buggy mess of a software program I have ever had the misfortune of being forced to use. I recently got a new phone, and it is impossible to register it because every time I try, it tells me the app isn't installed (when it clearly bloody is). And that only adds to the frustrations I had even on my previous device. Multiple login attempts are required every time because the app just refuses to function properly, login prompts just not arriving, to name a few.
14 people found this review helpful
KU Leuven ICTS
April 24, 2024
Hi ZelLiSonAs, many issues have been addressed in the v2 version. If you are using the Samsung internet browser, make sure it is configured to open links in apps. If you are experiencing more problems please open a ticket at https://admin.kuleuven.be/icts/servicepunt/contactform

Hildegard Esther Vandromme
So far very problematic. App seems to be present on phone. Phone is mentioned on laptop as installed device. But then what? I can't log in. Scroll to "useful features"? I don't have that in my Settings. New phone? So nothing is possible: no access to documents, KU Leuven email, choosing courses,... And this right after having paid a significant subscription fee. And the fact that the average rating is 1.2 is hardly encouraging. Hopefully the Helpdesk will be more functional than the app.
6 people found this review helpful
KU Leuven ICTS
September 27, 2024
If you need further assistance, you can of course contact our service desk at https://support.associatie.kuleuven.be
Looking at your account, you got the hang of it. For more tips, see https://admin.kuleuven.be/icts/services/mfa/tips